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Senior Key Account Manager

Job Summary

Developing strategic accounts, identifying new project opportunities, managing customer relationships, driving tender/RFP engagement, coordinating internal solution teams, and achieving revenue and profit targets.

Job Responsibilities

Developing strategic accounts, existing and new, engage with telcos, government agencies, ICT SIs, enterprises.

Identifying new project opportunities and driving tender/RFx engagement and submission.

Coordinating internal solution and delivery teams and achieving revenue and profit targets.

Maintain and strengthen existing customer relationships and develop new relationships and partnerships with target customers.

Handle day-to-day account management, customer engagements, business communication and current project implementation together with other teams (e.g. solution, delivery and maintenance, procurement etc.) engaged in the projects.

Drive/assist in quotation, contract follow-up and payment collection for projects engaged.

Collect market information, customer data and competition scenario updates for business analysis.

Promote and maintain the company’s brand image in Malaysia market.

Perform any other tasks when required.

Key Requirements

Minimum 8 years of experience in sales, key account management or business development in the industry of telco or ICT.

Experienced in winning and implementing projects with telcos, government agencies, ICT SIs etc. (e.g. Maxis, CelcomDigi, KKOM, MCMC, TNB)

Strong capability to handle complex and various procurement/partnership processes work(e.g. RFI、RFQ, RFP, LOI/LOA, BOQ, Technical Clarification, Compliance, Partnership/Teaming，SST/Contracting etc.). Experienced in Mega Projects/Tenders would be a plus.

Sufficient understanding of GPON, Transport network, enterprise network, telecommunication infrastructure, FTTx technologies etc. for business development purposes.

Familiar with Malaysia telco, ICT market and able to independently develop and manage projects from business clue to payment collection.

Strong customer relationship management, communication and business negotiation skills.

Result-oriented and able to work under sales pressure and able to work independently and drive business opportunities proactively. Able to perform individual tasks as well as be a good team player.