IT Service Desk

Key Responsibilities

  • Incident Management: Logging, tracking, and resolving IT-related incidents and service requests through tickets.
  • Technical Support: Providing 1st and 2nd level support for software, hardware, email, and network issues.
  • User Setup: Configuring and installing workstations, software, and peripherals for new and existing users.
  • Documentation: Maintaining accurate IT asset records and documenting solutions for common problems.
  • Escalation: Escalating complex issues to higher-level technical support teams when necessary.

Job Type: Full-time

Pay: RM4,800.00 - RM5,800.00 per month

Benefits

  • Health insurance
  • Opportunities for promotion
  • Professional development

Education

  • Bachelor's (Required)

Experience

  • Help desk/ IT Support / Service Desk: 1 year (Required)

Work Location: In person

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