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Head of Technical Underwriting & Governance

KEY ACCOUNTABILITIES

Underwriting Risk Management

Develop and maintain comprehensive underwriting guidelines and framework specially designed to support new products and new business strategies, ensuring they remain competitive.

Manage the technical relationship with reinsurers to ensure treaty compliance, optimising risk-sharing arrangements or facultative support.

Ensure that underwriting limits and payment authorization limits within the system are configured in accordance with the Delegated Underwriting Authority as approved by the Board.

Assist the Head of UW & Claims by preparing technical updates to the UWCC including guidelines revision, claims experience insights, and risk trend analysis.

Product Underwriting Development & Design

Review the definitions, exclusions and the underwriting framework for all new products, ensuring they are aligned with Group UW risk philosophy.

Periodically review medical requirements and financially underwriting limits to remain competitive within the Malaysia market.

Provide technical expertise on benefit definitions to ensure technical underwriting intent is enforceable and clear.

Provide historical underwriting data and technical view to support product pricing.

Underwriting System

Serve as the primary business owner for the UWMe, ensuring that the UW rule is aligned with the technical underwriting philosophy.

Continuously refine automated underwriting rules to maximize STP while maintaining risk control and quality standards.

Ensure UWME and OWB system enhancements or new rule deployments is accurately captured and aligned with technical underwriting intent.

Underwriting Quality Review

Establish and maintain robust UW Quality Review framework o systematically audit underwriter and STP decision for technical accuracy.

Perform monthly UW QA review to ensure consistency in the application of guidelines.

Identify recurring underwriting errors or technical gaps through the UW Quality Review and implement corrective action plans or technical training.

Technical Underwriting Training

Develop and execute and annual UW training roadmap, ensuring all underwriters achieve a min of 20 credit hours to maintain technical proficiency and professional standards.

Lead mandatory training sessions on new product frameworks and any guidelines updates to ensure underwriters are fully aware of changes.

Conduct specialised training sessions focused on financial UW and complex medical risks to improve the team’s ability to assess the high SA and complex medical cases.

Implement a structured assessment process to ensure underwriters are well equipped and technical sound before they are granted higher levels of delegated authority.