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ServiceNow Platform Architect with Now assist exp || Remote
Hi,
Please find the requirement below, If you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you
Job Title: ServiceNow Platform Architect with Now assist exp
Location: Remote
Duration: Long term Contract
Job Description:
14+ years candidates
Key Responsibilities
- Architect, design, and lead enterprise-wide ServiceNow platform implementations and modernization initiatives.
- Drive the adoption and implementation of ServiceNow Now Assist (Gen AI) across ITSM, CSM, HRSD, ITOM, and other ServiceNow modules.
- Design AI-enabled workflows, virtual agent experiences, intelligent search, and automation solutions using ServiceNow AI capabilities.
- Define platform architecture, governance, security, and development best practices.
- Collaborate with business stakeholders to translate functional requirements into scalable ServiceNow solutions.
- Lead integrations with enterprise applications using REST APIs, SOAP, Integration Hub, MID Server, and third-party platforms.
- Provide technical leadership for custom application development using App Engine, Flow Designer, UI Builder, and Service Portal.
- Optimize CMDB, Discovery, Service Mapping, and platform performance.
- Conduct architecture reviews, code reviews, and solution validations.
- Mentor developers and technical teams on ServiceNow architecture and AI best practices.
- Stay current with ServiceNow releases, AI innovations, and platform capabilities.
Required Skills
- 12+ years of overall IT experience with 7+ years of hands-on ServiceNow development/architecture experience.
- Strong experience as a ServiceNow Solution/Platform Architect.
- Hands-on experience implementing ServiceNow Now Assist (Generative AI) capabilities.
- Experience configuring AI-powered features including:
- Now Assist for ITSM
- Now Assist for CSM
- Now Assist for HRSD
- AI Search
- Virtual Agent
- Predictive Intelligence
- Generative AI Controllers
- AI-powered Knowledge Management
- Strong expertise in ServiceNow modules:
- ITSM
- ITOM
- ITAM
- CSM
- HRSD
- SPM/ITBM
- CMDB
- Discovery
- SecOps
- IRM/GRC
- Expertise in Flow Designer, Integration Hub, App Engine Studio, UI Builder, Service Portal, and Workflow Automation.
- Strong JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, ACLs, Catalog Items, and Record Producers experience.
- Experience integrating ServiceNow with Azure Open AI, Microsoft Copilot, Open AI APIs, or enterprise AI platforms is highly preferred.
- Strong knowledge of REST/SOAP APIs, OAuth, SSO, LDAP, Azure AD, and cloud integrations.
- Experience with Agile, DevOps, CI/CD, and ServiceNow ATF.
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