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[Remote] AI Implementation Manager, Service Management
Note: The job is a remote job and is open to candidates in USA. Asana is a leading platform for human + AI collaboration, seeking an AI Implementation Manager to join their newly formed team. This role involves working with enterprise customers to design, deploy, and scale AI workflows, ensuring rapid deployment and measurable business outcomes while serving as a strategic thought partner.
Responsibilities
- Accelerate Time to First Value: Lead customer engagements from post-sale ideation through immediate delivery, ensuring rapid deployment and measurable initial business outcomes
- Implementation Planning & Execution: Develop a deep understanding of IT and service management workflows, to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths
- Configuration & Migration Guidance: Provide tactical, hands-on guidance to help customers configure their environments and seamlessly migrate legacy workflows or data into our AI platform
- Risk Mitigation & Deployment Governance: Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls
- Build the Playbook: Document best practices, technical configurations, and change management frameworks to build a comprehensive, reusable playbook for future hires and scaling customers
- Drive Change Management: Help customers navigate the people, process, and technology shifts required to move from basic tool adoption to genuine, AI-enabled productivity
- Product Feedback Loop: Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
- Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
Skills
- 3+ Years of Experience: Demonstrated success in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role
- Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
- AI Adoption & Consulting Expertise: Experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows, with a strong ability to translate AI capabilities into executive storytelling and ROI framing
- Change Management for Tech Transitions: Proven ability to guide complex organizations through process and behavioral shifts, specifically as technology and AI capabilities evolve
- Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
- Technical & Data Acumen: Highly data literate; comfortable working with usage data, analytics, and data integration patterns
- Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
- Strategic Communication: Seamlessly navigate between deep technical conversations with developers and ROI-focused presentations with C-level executives
- Familiarity with AI/ML concepts, Python, or SQL is a major plus
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
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