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INBOUND SALES & SCHEDULING VA — REMOTE

Oak Interiors is a rapidly growing residential contracting company looking for a highly organized, confident, and personable Inbound Sales & Scheduling Virtual Assistant to join our team.

This is not a general administrative position.

You will be one of the first people our potential customers speak with, which means the way you communicate matters. We are looking for someone who can confidently answer incoming calls, follow our proven company scripts, collect accurate information from potential customers, and get qualified homeowners scheduled on our calendar.

Your job is simple: create an incredible first impression, gather the right information, follow the process, and get the customer to the next step.

WHAT YOU'LL BE RESPONSIBLE FOR

Inbound Calls: Answer incoming calls from homeowners interested in Oak Interiors' services and provide a professional, friendly, confident customer experience.

Lead Qualification: Ask the required questions using Oak Interiors' scripts to understand the customer's project, timeline, needs, and other necessary information.

Appointment Scheduling: Schedule qualified customers directly onto the appropriate Oak Interiors calendar and ensure all information is entered correctly.

CRM Management: Enter and maintain accurate customer information, notes, project details, appointment information, and communication inside our CRM.

Follow-Up: Follow Oak Interiors' established follow-up scripts and processes when a potential customer does not answer or has not yet scheduled.

Company Scripts: Learn, practice, and consistently follow Oak Interiors' call scripts and customer communication standards.

Customer Communication: Communicate professionally through phone, text, and email when required.

Team Communication: Make sure our sales and operations teams have the information they need before appointments take place.

WHO WE'RE LOOKING FOR

You are an excellent communicator who is comfortable speaking English on the phone throughout the day.

You are confident, warm, professional, and capable of carrying a conversation without sounding robotic.

You follow systems extremely well. When we provide a script, process, or standard, you execute it consistently.

You pay attention to details. Names, phone numbers, addresses, project information, appointment times, and CRM notes need to be entered correctly.

You are coachable. Oak Interiors is growing quickly, and our processes will continue to improve.

You are reliable. When you are scheduled to work, our customers and sales team need to know you will be there.

Previous experience in customer service, appointment setting, inbound sales, construction, home services, or CRM management is preferred but not required.

Experience with Service Titan is a major plus.

You must have a quiet, professional workspace, reliable high-speed internet, a dependable computer, and clear audio/headset for customer calls.

SCHEDULE & LOCATION

This is a 100% remote position

Working hours will align with Oak Interiors' business hours in the United States. Exact hours and schedule will be discussed during the interview process. Speed to lead is incredibly important. It is required that all leads are contacted in 1 minutes or less Monday-Saturday 7am-7pm

COMPENSATION

Starting compensation: $7–$10 USD/hour depending on experience and qualifications.

There is opportunity for increased compensation and responsibility as you prove your performance and grow with Oak Interiors.

HOW TO APPLY — PLEASE READ CAREFULLY

We are looking for people who pay attention to instructions.

After reviewing the full job description, email oakinteriorsmp@gmail.com with the subject line:

I'M READY — OAK INTERIORS

Your email must include a 1–2 minute video recording of yourself.

In the video, please introduce yourself and answer:

Why do you believe you are the right person to represent Oak Interiors on the phone and speak with our potential customers?

We are specifically evaluating your English communication, confidence, personality, professionalism, and ability to clearly communicate.

You do not need professional video equipment. A simple selfie video is perfect.