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IT Field Support Technician, IT Operations
What to Expect The IT Field Support team is the face of Tesla IT and acts as the primary contact for our employees. This role will work closely with our user base and various IT staff to coordinate multiple projects, ensure day-to-day incidents are quickly addressed, and handle outages related to network infrastructure. The position requires onsite troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and experience in a fast-paced corporate environment. We are flexible on location, as this position requires frequent travel. Living near a major airport is important to facilitate travel to Tesla's remote sites across North America. What You’ll Do - Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices - Respond to requests and incidents from our employees daily - Proactively ensure the highest levels of systems and infrastructure availability in our remote environments - Diagnose site network infrastructure issues and address in advance of service disruptions - Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment - Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla - Some planned travel to and from remote sites across regions, with occasional short-notice travel required What You’ll Bring - Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience - Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support - Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers - Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model - Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments - Experience in supporting Apple and Android mobile devices along with Intune MDM - PowerShell or Python experience is a plus Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: - Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction - Family-building, fertility, adoption and surrogacy benefits - Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution - Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits - Company paid Basic Life, AD&D, short-term and long-term disability insurance - Employee Assistance Program - Sick and Vacation time (Flex time for salary positions), and Paid Holidays - Back-up childcare and parenting support resources - Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance - Weight Loss and Tobacco Cessation Programs - Tesla Babies program - Commuter benefits - Employee discounts and perks program Expected Compensation $29.60 - $58.80/hour + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site [click here to download a free compatible screen reader]( (free step by step [tutorial can be found here]( Please contact [accommodationrequest@tesla.com](mailto:accommodationrequest@tesla.com) for additional information or to request accommodations. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our [Tesla Talent Privacy Notice ](
