IT Help Desk 1 Intern Job at AUDI JLR LOTUS BMW MOTO in Wilmington

JOB DESCRIPTION
Job Description
IT Help Desk Internship
Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)
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About the Role
This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group.
You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.
This role is learning-focused, not labor-focused.
The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.
If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.
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What You’ll Learn
As an IT Help Desk Intern, you’ll gain exposure to:
* How IT supports a multi-location dealership environment
* Real-world troubleshooting (hardware, software, and user issues)
* User onboarding and offboarding processes
* Basic networking concepts and device management
* Ticketing, documentation, and IT workflows
* Cybersecurity fundamentals and best practices
* How technology directly impacts sales, service, and business operations
You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.
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Day-to-Day Responsibilities
Under supervision and guidance, you may assist with:
* Basic help desk support (password resets, software issues, printer issues)
* Setting up new user accounts, email, and devices
* Assisting with workstation setups and equipment deployment
* Performing basic system checks and updates
* Documenting common issues and solutions
* Helping organize IT inventory and equipment
* Shadowing troubleshooting of more advanced issues
* Assisting with small IT projects as learning opportunities
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Who This Is For
This internship is ideal for someone who is:
* Considering a career in IT and wants hands-on experience
* Studying IT, Computer Science, Cybersecurity, or a related field
* Recently graduated and looking for real-world exposure
* Curious, reliable, and willing to learn
* Comfortable asking questions and taking feedback
No prior professional IT experience is required.
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What You’ll Gain
* Real-world IT experience you can put on your resume
* Exposure to enterprise tools and systems
* One-on-one mentorship from an IT Manager
* Insight into multiple IT career paths (help desk, systems, security, networking)
* A strong understanding of how IT supports business and sales operations
* A professional reference upon successful completion

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