Vascular Access Dispatcher

Job Description:

  • Interact with and assist the mobile vascular technology team
  • Relay case information to mobile Vascular Nurses in the field
  • Work with representatives at regional accounts
  • Dispatch cases to the technology team and provide customer service to accounts
  • Assist and direct field nurses so studies are completed in a timely manner
  • Handle approximately 90–130 calls per day
  • Assign nurses to the appropriate areas and facilities according to the schedule
  • Page nurses for STAT, ASAP, and PRIORITY homes
  • Voice-mail nurses regarding 4-hour and 2-hour STAT turnaround times
  • Communicate and report problems to the House Supervisor and Field Supervisor
  • Inform clients about arrival delays and reading delays
  • Assist nurses with directions, case types, and client information
  • Cross-train into the Customer Service role
  • Answer phones within three rings
  • Assist with overflow client orders
  • Assign STAT cases within 10 minutes and regular calls within 15 minutes of appearing on screen
  • Persistently dispatch all calls to technicians by paging twice
  • Monitor activity in other dispatch areas while focusing on the assigned area

Requirements:

  • Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231
  • Ability to work independently and with a team
  • Strong customer service skills
  • Solid verbal, written, and listening communication skills
  • Solid problem-solving and decision-making ability
  • Good organizational skills
  • Ability to execute and prioritize multiple tasks
  • Professional demeanor and appearance
  • Must be flexible and adaptable to change
  • Ability to build relationships and motivate others
  • Knowledge of customer service strategies
  • Solid analytical skills
  • Ability to work independently in a high-volume environment
  • Knowledge of medical terminology is a plus but not required
  • High school diploma or GED, or one year of related experience and/or training, or equivalent combination of education and experience

Benefits:

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