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German Speaking Customer Support Representative (Remote in Greece)
This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Greece
Job Title: German-Speaking Insurance Specialist
Location: Fully Remote (Greece)
Industry: Insurance & Portfolio Management
Languages Required: Fluent German (C1/C2) & Professional English (B2+)
Overview
In the European insurance sector, precision, dependability, and regulatory compliance are essential. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany's premier insurance providers. Working from home anywhere in Greece, you will manage coverage portfolios, consult policyholders, and process complex claims for a client network exceeding 13 million policyholders. In this role, you will combine analytical rigor with compassionate client service, building a rewarding, stable career with a global industry leader.
Key Responsibilities
- Portfolio Consulting: Advise policyholders on comprehensive coverage options—including auto, liability, health, and property insurance—to ensure complete risk management and tailored protection.
- Claims Management: Guide clients smoothly through every phase of the claims procedure, providing structured support, empathetic communication, and clear solutions.
- Client Retention: Build long-term trust by conducting regular account reviews, addressing inquiries proactively, and delivering high-level customer service.
- Compliance & Accuracy: Execute system transactions, assess policy documents, and manage confidential financial records in strict accordance with European data privacy (GDPR) guidelines.
- Process Improvement: Participate actively in virtual team meetings, coaching sessions, and quality reviews to streamline workflows and boost overall service quality.
Candidate Profile
Essential Criteria:
- Language Skills: Fluent (C1/C2 level) in written and spoken German for client-facing communications, plus professional English (B2 level or higher) for internal alignment, training, and systems navigation.
- Analytical Ability: Skilled at assessing detailed file information, interpreting policy clauses, and delivering accurate risk evaluations.
- Composure: Able to maintain professional composure, empathy, and clarity when handling high-value property claims or sensitive financial issues.
- Remote Work Discipline: Strong self-motivation, solid time-management skills, and strict adherence to remote data security protocols and confidentiality standards.
Experience & Background:
- Previous professional background in insurance, finance, banking, or legal fields is an advantage, though not mandatory as comprehensive paid training is provided.
Compensation & Benefits
- Salary Structure: Competitive base salary distributed across 14 annual payments (incorporating holiday and Christmas allowances), supplemented by monthly performance-based incentives.
- Health Coverage: Full medical, dental, and life insurance starting on your first day of employment.
- Equipment Provision: High-spec corporate laptop, home office hardware, and secure software tools delivered directly to your residence.
- Career Development: Transparent advancement opportunities into senior technical specialist, quality assurance, team coaching, or supervisory roles.
Relocation Package (If Moving to Greece)
- Travel Coverage: Fully paid flight arrangements to Greece.
- Temporary Lodging: 4 weeks of company-funded hotel accommodation upon your arrival.
- Administrative Support: Direct legal and bureaucratic assistance from HR to secure your AFM (Greek tax number) and AMKA (social security registration).