German Speaking Customer Support Representative (Remote in Greece)

This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Greece

Job Title: German-Speaking Insurance Specialist

Location: Fully Remote (Greece)

Industry: Insurance & Portfolio Management

Languages Required: Fluent German (C1/C2) & Professional English (B2+)

Overview

In the European insurance sector, precision, dependability, and regulatory compliance are essential. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany's premier insurance providers. Working from home anywhere in Greece, you will manage coverage portfolios, consult policyholders, and process complex claims for a client network exceeding 13 million policyholders. In this role, you will combine analytical rigor with compassionate client service, building a rewarding, stable career with a global industry leader.

Key Responsibilities

  • Portfolio Consulting: Advise policyholders on comprehensive coverage options—including auto, liability, health, and property insurance—to ensure complete risk management and tailored protection.
  • Claims Management: Guide clients smoothly through every phase of the claims procedure, providing structured support, empathetic communication, and clear solutions.
  • Client Retention: Build long-term trust by conducting regular account reviews, addressing inquiries proactively, and delivering high-level customer service.
  • Compliance & Accuracy: Execute system transactions, assess policy documents, and manage confidential financial records in strict accordance with European data privacy (GDPR) guidelines.
  • Process Improvement: Participate actively in virtual team meetings, coaching sessions, and quality reviews to streamline workflows and boost overall service quality.

Candidate Profile

Essential Criteria:

  • Language Skills: Fluent (C1/C2 level) in written and spoken German for client-facing communications, plus professional English (B2 level or higher) for internal alignment, training, and systems navigation.
  • Analytical Ability: Skilled at assessing detailed file information, interpreting policy clauses, and delivering accurate risk evaluations.
  • Composure: Able to maintain professional composure, empathy, and clarity when handling high-value property claims or sensitive financial issues.
  • Remote Work Discipline: Strong self-motivation, solid time-management skills, and strict adherence to remote data security protocols and confidentiality standards.

Experience & Background:

  • Previous professional background in insurance, finance, banking, or legal fields is an advantage, though not mandatory as comprehensive paid training is provided.

Compensation & Benefits

  • Salary Structure: Competitive base salary distributed across 14 annual payments (incorporating holiday and Christmas allowances), supplemented by monthly performance-based incentives.
  • Health Coverage: Full medical, dental, and life insurance starting on your first day of employment.
  • Equipment Provision: High-spec corporate laptop, home office hardware, and secure software tools delivered directly to your residence.
  • Career Development: Transparent advancement opportunities into senior technical specialist, quality assurance, team coaching, or supervisory roles.

Relocation Package (If Moving to Greece)

  • Travel Coverage: Fully paid flight arrangements to Greece.
  • Temporary Lodging: 4 weeks of company-funded hotel accommodation upon your arrival.
  • Administrative Support: Direct legal and bureaucratic assistance from HR to secure your AFM (Greek tax number) and AMKA (social security registration).
This offer from "Eco Plus Solutions AB" has been enriched by Jobgether.com and got a 0% flex score.
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