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Technical Excellence Specialist, North America
<p><strong>Requisition ID: </strong> 35126 </p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. <strong>For Terumo, for Everyone, Everywhere.</strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"> </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. <strong>Advancing healthcare with heart.</strong></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. <strong>Join us and help shape wherever we go next. You create your future and ours.</strong></span></span></p><p> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt;color:black"><span>As a <strong>Technical Excellence Specialist for North America</strong>, you'll serve as a trusted subject matter expert partnering with sales to support our customers by providing advanced technical guidance, driving successful product utilization, and optimizing customer operations. In a highly autonomous, field-based role, leverage deep clinical and technical expertise to address complex challenges, deliver data-driven insights that improve efficiency and patient outcomes, and build strong relationships as a strategic advisor to customers. Collaborate cross-functionally to elevate the overall customer experience and provide actionable field feedback that influences product innovation, while maintaining the flexibility to travel extensively and deliver meaningful impact in diverse care settings.</span> </span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>ESSENTIAL DUTIES</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Achieves product training certification for all assigned products available in the supporting geography and functions as a subject matter expert for internal and external customers.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Maintains current knowledge on all products that are assigned including updates in certifications and sign-off training that qualifies them as trainers and subject matter experts for BCT customers.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Executes effective transfer of knowledge to customers during training.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Conveys information and ideas clearly through a variety of media.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Effectively meets or exceeds customer needs, builds productive customer relationships, and takes responsibility for customers’ satisfaction and loyalty with Terumo BCT products and services.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Performs a needs analysis at the customer’s site to support the implementation of BCT products and services, providing project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to the on-going post implementation phase.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Provides assessment of technical, clinical, and operating processes in the blood center, apheresis unit and/or hospital environment. </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><a name="_Hlk193275993"></a>Provides clinical or technical training support to field associates, if needed.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Identifies and solves complex and/or unusual customer problems in a timely manner.<strong> </strong></span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>ADDITIONAL DUTIES</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Supports field sales initiatives by solving complex and/or unusual clinical or technical problems.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Documents and provides written solutions to recurring problems, including the training of others.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Identifies customer needs and assesses opportunities to deliver value.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><a name="_Hlk81997104"></a>Stays current on developments and trends in blood bank and/or apheresis market and technology industry. </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Performs ongoing assessment of customers' technical needs and problems.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Provides detailed input/feedback to Product Management Team to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Interacts as a field expert with other functional areas of Terumo BCT to provide for a thorough exchange of information.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Supports development of implementation materials, documentation, and labeling with BCT subject matter experts and others.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><a name="_Hlk524613792"></a>Collaborates with cross-functional partners including Account Managers, Field Performance Team, Customer Service, Contract Administration, and other business areas to ensure a cohesive and consistent approach to meeting customer needs.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Communicates identified customer needs and opportunities to their sales consultants.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Develops and implements action plans with their assigned sales consultants that align with sales goals to ensure consistent and cohesive support to each of their customers.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>MINIMUM QUALIFICATION REQUIREMENTS</strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Education</strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Bachelor’s degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Experience</strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Minimum 5 years of relevant technical or clinical experience, or 5 years of clinical support or relevant experience in a field sales or marketing environment.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Skills</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><a name="_Hlk189136332"></a>Strong, demonstrated expertise in product and/or therapy knowledge.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Expert on all aspects of the product-line with the ability to conduct deep technical discussions. </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Keen ability to solve complex, technical problems</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to show maximization of the value that customers can derive<strong> </strong>from our products and services through productivity enhancements, discussions and trainings</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to interact professionally and effectively with customers and internal stakeholders.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Demonstrate effective leadership skills.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Knowledge and use of relevant PC software applications and skills to use them effectively.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Demonstrated ability to communicate effectively both verbally and in writing.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">-Or-</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">An equivalent competency level acquired through a variation of these qualifications may be considered.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Certificates, Licenses, Registrations:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">RN, MT strongly preferred, however equivalent experience will be considered.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">A valid Driver’s License is required.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>LOCATION</strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Remote</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>TRAVEL</strong></span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Extensive travel (>50%)</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>PHYSICAL REQUIREMENTS</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:10.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</span></li> </ul><p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"><strong>Target Pay Range:</strong> $88,900.00 to $111,100.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data<br><strong>Target Bonus on Base:</strong> 7.0%</span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="font-size:12.0px">We anticipate this requisition will be open for a minimum of five days, from June 9, 2026. We encourage your prompt application.</span></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.</span></span></p> <p> </p> <ul> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.</span></span> <ul> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Respect – Appreciative of others</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Integrity – Guided by our mission</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Care – Empathetic to patients</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Quality – Committed to excellence</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Creativity – Striving for innovation</span></span></li> </ul> </li> <li><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.</span></span></li> </ul> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"><strong>We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.</strong></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.</span></span></p>