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Support Specialist, Level 1
Job Description:
- Handle user onboarding and offboarding requests
- Process hardware and software requests, coordinating with relevant teams
- Troubleshoot common IT issues
- Act as the first line of response for product-related tickets
- Gather the right information from the reporter
- Resolve straightforward product queries
- Create and manage user accounts across OE platforms
- Review post-event issue tickets raised by internal teams
- Carry out routine Salesforce admin tasks including merging duplicate records
- Use the Product Knowledge Base as the go-to resource for issue resolution
Requirements:
- 1+ years’ experience in a support, helpdesk, or operations role
- Exposure to IT support tasks such as user administration, hardware requests, or software troubleshooting
- Experience working with a ticketing or CRM system (e.g. Freshdesk, Zendesk, Salesforce, Jira)
- Experience in a SaaS, virtual events, or technology services environment is a plus
Benefits:
- Fully Remote
- A front-row seat to a specialist virtual events technology business serving investment banks and corporate IR teams
- A supportive team environment with a clear development path
- Remote working flexibility
