[Remote] Senior Customer Engineer, Hong Kong (Pre-sales)

Note: The job is a remote job and is open to candidates in USA. Cloudflare is on a mission to help build a better Internet through its global network and Internet security, performance, and developer platform services. The Senior Customer Engineer will own technical customer relationships across the full lifecycle, leading discovery, architecture, demonstrations, adoption, renewals, and expansion while using AI-augmented workflows to support commercial and strategic outcomes.


Responsibilities

  • Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms)
  • Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion
  • Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap
  • Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
  • AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory

Skills

  • Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
  • Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
  • Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
  • Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy
  • Language skill: Bilingual in English and Cantonese as you will be supporting Hong Kong customers
  • Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway
  • Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures
  • Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions

Benefits

  • A variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion

Company Overview

  • Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

  • Back to blog

    Other Jobs To Apply

    Open Roles for "Darts" Audition Movie

    Remote Editor, Children's & YA - Build Publishing Job at Sourcebooks in Napervil

    Warehouse Associate (PT or FT flex schedules)

    Night Auditor- Hilton Ocala

    Warehouse Associate (1st Shift)

    Help Desk Analyst - Trenton, NJ(Remote)

    Computer-Use Agent Evaluator

    Help Desk Analyst - Trenton, NJ(Remote)

    Computer-Use Agent Evaluator

    Area Manager, Early Career - (2027) - Illinois

    Area Manager Intern – Summer 2027 (MO, OH, KY)

    HV Administrative Assistant (Remote)

    Medical Scribe and Medical Assistant

    Remote Video Editor: Social-first Storytelling Pro

    Seasonal Store Sales Associate, Levi's®, Citadel Outlets, Commerce, CA

    Warehouse Cargo Agents - JFK Airport

    Security Operations Center (SOC) Analyst - Remote

    Specialty Warehouse Associate

    Executive Assistant to the CEO | Bookyourdata

    Electrical Apprentice (Comm/Resi)

    Area Manager, Early Career (2027) – Ohio

    Healthcare Provider- fully remote, flexible schedule, cannabis certifications

    CDL A Owner Operator Amazon

    Telehealth Follow-Up Nurse (LPN) - Remote! (10:30am - 7:00pm CST Shift)

    Data Scientist /data analyst entry level /AI /software programmer(Remote)

    Support Analyst - Remote / Telecommute

    Remote Weekend Admission Liaison

    Warehouse Associate – Cold Storage / Forklift Operator

    Remote Client Agent (Work From Home) | Flexible Schedule

    Manager - P&C Systems | Remote- United States

    HR Business Partner , NASC PXT

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    Remote 1099 Independent Contractor - Call Center Brand Ambassador - Pandora Jewelry (#OPA)

    Night Owl LPN OR RN Needed – Weekly Pay + Flexible Schedule

    Entry Level Creative Writer (Home Based) (Creative)

    Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

    Remote Copywriter for Impactful Campaigns | Flexible Hours

    Solutions Architect

    Project Manager - Remote

    Bilingual Medical Scribe

    Bilingual Medical Scribe

    Travel Radiology Tech - $1,728 to $1,986 per week in McAllen, TX - Now Hiring

    Remote Social Media Manager — AI Gaming Brand Growth

    Fully Remote Entry Level

    Area Manager II

    Verizon FIOS Sales Agent

    Robotics Warehouse Associate

    Contract Remote English Teacher — U.S. Elementary Schools

    Overnight Remote Customer Experience Representative, Robinhood Concierge

    Airport Cabin Agent F/T - LGA