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Remote 1099 Independent Contractor - Call Center Brand Ambassador - Pandora Jewelry (#OPA)

Pandora Jewelry and Inktel are seeking WORK-FROM-HOME independent contractors who are passionate about jewelry and would like to represent the world’s top jewelry designer and manufacturer.

Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone and chat. Training will be provided on client information and systems used.

You must provide your own equipment

Start Date - 10/30/26

Training Schedule:

Monday through Friday = 9AM - 6PM Eastern Time Zone

Production Schedules:

Monday through Friday = 8AM - 10:30PM Eastern Time Zone

Saturday = 9AM - 7:30PM Eastern Time Zone

Sunday = 9:30AM - 6PM Eastern Time Zone

Average 32 hours per week.

JOB RESPONSIBILITIES:

Provide world-class customer service and a first-call resolution.
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
As a brand ambassador – provide promotion support, being knowledgeable about current promotions, new offers, and mentioning our Pandora Club after sales and promotions.
Surprising the customer with product knowledge and craftmanship details such as "hand painted", "hand finished", "sustainable jewelry".
Making the shopper feel special by appreciating and respecting them.
Emit trust along with genuine care and attention.

THE IDEAL INDEPENDENT CONTRACTOR:

Friendly and optimistic!
Passionate about Jewelry and Fashion!
Excellent interpersonal, verbal & written skills.
Passionate about serving others and strong desire to take ownership of the customer interaction.
Able to quickly navigate through multiple systems simultaneously
Excellent problem solving skills & must have a “can do” attitude.
Able to communicate effectively with customers, management, and peers.
Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 years is essential.
Computer knowledge/tech savviness
Average 32 hours per week.

TECHNOLOGY REQUIREMENTS: You must provide your own equipment

Minimum PC Requirements
CPU Speed

Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

40 GB or more of available space
100 GB or more of total space

Memory

8 GB of RAM or better

Operating System

Windows 11 operating system
No Macs or Chromebooks
Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Dual Monitors (2)

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

Integrated or USB Camera

Minimum Software Requirements
Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements
Standard Connection / Speed

Hard-wired connection (no Wi-Fi)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold