Night Auditor- Hilton Ocala

NIGHT AUDITORMust Be Available to Work Weekends
DO YOU HAVE THE J QUALITY?
At Meyer Jabara Hotels, our mission is to honor, host, and create memorable moments while making true connections. We do this by creating an environment where associates are empowered to take ownership and go above and beyond for our guests every day.
Are you a dependable, detail-oriented professional who thrives in an overnight environment and enjoys delivering exceptional guest service? If so, we have an exciting opportunity for you to begin your journey with us and showcase your J Quality as our next Night Auditor. This position plays a critical role in balancing hotel revenue, ensuring accurate financial reporting, and providing excellent overnight guest service.
ESSENTIAL FUNCTIONS AND DUTIES
Accurately balance all hotel income and expenses for the daily 24-hour operating period. Balance all room revenue, food and beverage revenue, room expenses, and tax charges. Complete all night audit procedures and ensure accurate financial reporting. Post charges and adjustments to guest accounts as needed. Process guest payments and reconcile cash, credit card, and other transactions. Perform all Guest Service Agent functions during overnight hours. Sell and upsell guest rooms to walk-in customers. Maintain daily logs and overnight operational records. Balance shift transactions and cash drawers accurately. Listen to, anticipate, and resolve guest concerns in a professional and timely manner. Use established greetings when answering telephones and welcoming guests. Promote, answer questions about, and enroll guests in the Hilton Honors program. May perform duties associated with the Night Manager role when needed. Ensure the security and safety of guests, associates, and hotel property during overnight hours. Communicate effectively with incoming management and department leaders regarding overnight activities. Perform various other duties as assigned to support hotel operations.
REQUIRED EXPERIENCE, EDUCATION, AND SKILLS
High school diploma or equivalent required. Minimum of four (4) years of hotel audit experience preferred. Fluent in English with strong reading, writing, and verbal communication skills. Must possess sound judgment and the ability to work independently with little or no supervision. Must have excellent organizational and time management skills. Strong interpersonal and guest service skills with the ability to interact professionally with a variety of personalities. Proficiency with Microsoft Word, Excel, and other Windows-based applications. Ability to operate office equipment including copiers, printers, scanners, fax machines, and telephones. Strong attention to detail and financial accuracy. Ability to analyze reports, identify discrepancies, and resolve issues efficiently. Previous hotel front desk experience preferred. Experience with hotel property management systems preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Primarily works at the hotel front desk and in office environments. Frequent standing and walking throughout the shift. Frequent reaching, handling, and use of computers and office equipment. Frequent bending, twisting, kneeling, and squatting may be required. Must be able to frequently lift and carry up to 20 pounds and occasionally lift up to 50 pounds. May occasionally push or pull luggage carts and other hotel equipment. Must be able to work overnight shifts, weekends, holidays, and other days as required.
OTHER DUTIES
This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the associate in this role. Duties, responsibilities, and activities may change at any time, with or without notice.
All associates may be asked to support other hotel departments as business needs require. Associates are expected to perform the essential functions of the position with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
Meyer Jabara Hotels is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for associates with disabilities.
Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements.
WHAT IS YOUR JQ?
At Meyer Jabara Hotels, we believe our associates are the key to creating memorable guest experiences. If you are dependable, detail-oriented, and committed to delivering exceptional guest service while ensuring financial accuracy, we encourage you to apply and become part of our team.
If you believe you have the J Quality, click through to apply today!
What is your JQ?