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[Remote] Senior Associate, GTM Systems - SevenRooms powered by DoorDash
Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company that empowers local economies through delivery and other commerce services. The Senior Associate, GTM Systems role supports SevenRooms’ Revenue Operations organization by managing business applications, Salesforce-related systems, integrations, adoption, enablement, and AI-powered solutions across go-to-market teams.
Responsibilities
- Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
- Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
- Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
- Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
- Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption
- Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
- Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization
Skills
- 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
- 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem
- Highly organized with strong aptitude for project management
- Familiar with Agile development methodology and its core concepts
- Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
- Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
- Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Certified Administrator a major plus
- You have 2+ years of Gainsight or other CSP experience (strongly preferred)
Benefits
- Opportunities for equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- For salaried roles: flexible paid time off/vacation
- For salaried roles: 80 hours of paid sick time per year
- Premium healthcare
- Wellness expense reimbursement
Company Overview
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