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Quality Management Auditor (ATA) , Cash App
Quality Management Auditor (ATA) , Cash App
Remote
St. Louis, MO, US
Posted Date: 09/22/25
Posted 4 days ago
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Square Customer Operations Quality Management team is dedicated to improving the quality of customer interactions and ensuring compliance with internal policies and regulatory standards. As part of the Audit the Auditor (ATA) program, we focus on measuring and validating the effectiveness of quality evaluations across CCO—including Customer Success, Risk Operations, Resolution Desk, and other operational segment.
Quality Management Auditors report to the Head of Quality Assurance and conduct second-level reviews of Quality Specialists\\\' evaluations, ensuring that quality standards are applied fairly, and following our business and regulatory requirements. This role is central to providing applicable insights that drive coaching, training, and process improvements across CCO.
ATA Auditors partner closely with ATA Leads, Quality Specialists, and other business until partners (L&D, Knowledge Operations, Risk, and CS leadership) to surface trends, support calibration, and help strengthen our feedback and development culture.
You Will
- Audit Quality Evaluations: Review and validate published Quality Specialist evaluations to ensure consistency, accuracy, and adherence to internal standards and regulatory requirements.
- Calibration & Alignment: Participate in calibration sessions, ensuring that Partner evaluators and Internal QM auditors are scoring fairly and consistently against established rubrics.
- Collaboration & Insights: Partner with ATA Leads to surface trends, identify gaps, and provide applicable insights to operations leaders.
- Coaching & Development: Act as a resource and role model for Quality Specialists, offering guidance on quality standards, processes, and evaluation approaches.
- Onboarding & Training: Support onboarding of new ATA Auditors, contributing to building consistency and expertise across the team.
- Projects & Initiatives: Participate in cross-functional projects aimed at optimizing regulatory programs, scaling and building QM processes, and improving customer and advocate experience.
- Data-Driven Reporting: Gather and summarize data on audit trends, contributing insights that inform business leaders and help guide training and knowledge development initiatives.
You Have
- A passion for improving the customer experience through quality, fairness, and consistency.
- Minimum 1 year of experience in a quality assurance or quality management role.
- Experience with delivering feedback in a constructive and professional manner.
- Experience with identifying root causes and recommending solutions.
- Proficient in identifying knowledge, skill, and process gaps.
- Experience working across multiple teams (L&D, Risk, CS, Resolution Desk, Knowledge Operations, etc.)
#customerops
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. We believe in building a workplace that is fair and square. Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$31.83 — $47.69 USD
$29.62 — $44.42 USD
Zone C:
$27.07 — $40.63 USD
Zone D:
$23.89 — $35.82 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
