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Customer Support Agent - Remote (Work with Dogs & Pet Tech!)
Job title Customer Support Agent Remote (Work with Dogs & Pet Tech!)Working location Fully remote work from home anywhere in NC VA CA or NV.Shift Full-time 40 hours a week Sunday-Thursday 11 00 am-8 00 pm ESTHours of Operation 7 days a week from 9 00 am-8 00 pm ESTStart Date Mid to Late October 2025Communication channels Incoming customer phone calls video calls chats and emails.Compensation $17-21 per hour based on experience and educationCompany website About our client Its more than a job.Its a chance to help dogs live safer happier lives through technology.Halo Collar develops smart pet-safety technology especially a GPS-based collar for dogs that combines wearable tracking virtual fencing (wireless invisible fence) training feedback and activity monitoring to provide safety communication and freedom to dogs and their owners.Although you would be hired to work with Halo Collar directly CustomerHD is handling the recruitment process.About the job Do you love solving problems helping people and talking about dogs all day If you love combining problem-solving with helping pet parents this role is for you.Deliver friendly tech-savvy help to keep pets safe and connected.A Tier 1 Live Customer Support Agent plays a key role in the Halo Collar customer service team.They serve as the face and voice of our company and as the first line of support for customers.They help ensure consistency efficiency and quality in order to build a positive experience for our customers.We are looking for candidates who are dog or pet lovers.What you will do Specific Department Functions Being part of a strong network that supports our customers and their needs every day.Resolving complex technical customer issues.Serving as the face of our company to our customers providing a welcoming positive and empathetic atmosphere that sends a clear statement that we care and are always here to help.De-escalation of upset customers while finding resolutions to their issues.Providing an excellent service and creating opportunities for good customer surveys and reviews.Primary Responsibilities Answering incoming voice & video calls chats and emails.Taking detailed notes and documentation of customer interactions.Troubleshooting customer technical issues with the Halo Collar Halo App smartphones and Bluetooth LTE & Wi-Fi connectivity.Assisting with identifying and tracking trends.Coaching and Development Weekly detailed quality assurance breakdowns designed to build your best path forward in the company.Bi-weekly 1 1 meetings so that you always have a voice and a direct line of support for the development of your career.Priority promotion from within with lots of opportunity for growth.Operational Support Open communication with leadership to ensure trends and customer issues are making it to the top.Adapting and being able to switch between different support channels to ensure customers are getting the most support where they need it.Job Requirements Pet lover (seriously it helps!)Work Availability Sunday-Thursday 11 00am-8 00pm ESTWork From Home Requirements Download Speed of 25Mbps or Higher Upload Speed of 5Mbps or HigherDistraction-Free Work EnvironmentIsolated space for work.No other people (spouses children etc.) in work environment.No excess noise in the background.Experience 3 Years of Customer Service ExperiencePreference for Retail / Front of House ExperienceTechnical Skill Familiarity with Windows desktops and navigating them.Familiarity with Google or Microsoft Office suites.Ability to use & navigate Google Chrome and Zoom desktop apps.Excellent typing and multitasking skills with the ability to operate and work on two screens at once.Customer Service Soft Skills Able to appear friendly approachable and conversational.Able to escalate difficult situations.Able to offer empathy and reassurance when necessary.Education High School Diploma or Equivalent.Benefits & Perks Fun supportive remote culture that loves dogs as much as you doWork equipment will be provided to you.Paid holidaysMedical Dental Vision401kSick timePaid vacationRequired Experience Unclear SeniorityKey SkillsDesign Engineering,Baan,Customer Service,Fund Management,ABAP,ElevatorEmployment Type HourlyExperience yearsVacancy 1Hourly Salary Salary 17 - 21. Salary USD 17 - 21 per hour
