Partner Operations Specialist (Remote Eligible - Costa Rica)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica.

You Will:

  • Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
  • Work within the Salesforce.com CRM & CPQ system to assist sales reps
  • Manage high volume intake queue, maintaining consistent SLAs
  • Manage partner deal registration process (lead routing)
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract related adjustments
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)

You Have:
  • 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
  • 2+ years of experience working with Channel Partners is a must
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
  • Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes
  • Ability to problem solve and work cross departmentally with multiple stakeholder
  • Communicates clear and effectively to various situations and audiences
  • Experience working in Salesforce, Smartsheet and Tableau preferred

Perks & Benefits:
  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)


Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote
Back to blog

Other Jobs To Apply

Open Roles for "Darts" Audition Movie

Remote Editor, Children's & YA - Build Publishing Job at Sourcebooks in Napervil

Warehouse Associate (PT or FT flex schedules)

Night Auditor- Hilton Ocala

Warehouse Associate (1st Shift)

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Area Manager, Early Career - (2027) - Illinois

Area Manager Intern – Summer 2027 (MO, OH, KY)

HV Administrative Assistant (Remote)

Medical Scribe and Medical Assistant

Remote Video Editor: Social-first Storytelling Pro

Seasonal Store Sales Associate, Levi's®, Citadel Outlets, Commerce, CA

Warehouse Cargo Agents - JFK Airport

Security Operations Center (SOC) Analyst - Remote

Specialty Warehouse Associate

Executive Assistant to the CEO | Bookyourdata

Electrical Apprentice (Comm/Resi)

Area Manager, Early Career (2027) – Ohio

Healthcare Provider- fully remote, flexible schedule, cannabis certifications

CDL A Owner Operator Amazon

Telehealth Follow-Up Nurse (LPN) - Remote! (10:30am - 7:00pm CST Shift)

Data Scientist /data analyst entry level /AI /software programmer(Remote)

Support Analyst - Remote / Telecommute

Remote Weekend Admission Liaison

Warehouse Associate – Cold Storage / Forklift Operator

Remote Client Agent (Work From Home) | Flexible Schedule

Manager - P&C Systems | Remote- United States

HR Business Partner , NASC PXT

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote 1099 Independent Contractor - Call Center Brand Ambassador - Pandora Jewelry (#OPA)

Night Owl LPN OR RN Needed – Weekly Pay + Flexible Schedule

Entry Level Creative Writer (Home Based) (Creative)

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Remote Copywriter for Impactful Campaigns | Flexible Hours

Solutions Architect

Project Manager - Remote

Bilingual Medical Scribe

Bilingual Medical Scribe

Travel Radiology Tech - $1,728 to $1,986 per week in McAllen, TX - Now Hiring

Remote Social Media Manager — AI Gaming Brand Growth

Fully Remote Entry Level

Area Manager II

Verizon FIOS Sales Agent

Robotics Warehouse Associate

Contract Remote English Teacher — U.S. Elementary Schools

Overnight Remote Customer Experience Representative, Robinhood Concierge

Airport Cabin Agent F/T - LGA