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Lifestyle Concierge
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></h2> </div><div><p>The incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serve to uphold the highest levels of customer service and quality.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key responsibilities</b></h2> </div><div><ul> <li>Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.</li> <li>Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication</li> <li>Strives to leave the customer with a positive customer experience after every contact</li> <li>Provides accurate and timely information regarding requests.</li> <li>Provides services as per contractual scope of services and is able to say “no” positively.</li> <li>Establishes relationships with customers, learning their likes and dislikes.</li> <li>Initiates outbound calls in compliance with program needs and requirements.</li> <li>Applies high quality customer service guidelines when fulfilling customer requests.</li> <li>Leverages current partners and utilizes Internet and other resources to fulfill requests.</li> <li>Communicates responses in a clear, professional, and concise manner.</li> <li>Represents clients’ brands in a professional, courteous manner.</li> <li>Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.</li> <li>Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.</li> <li>Applies client and Group policies as applicable whenever interacting with customers.</li> <li>Is able to multi-task and prioritize in a fast-paced environment.</li> <li>Seeks to provide the best possible customer experience.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About you</b></h2> </div><div><p>Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicated to the customer in a prompt, professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will leverage industry knowledge and previous Concierge experience to independently recommend and provide services.</p> <p> </p> <p>The Concierge is expected to have:</p> <ul type="disc"> <li>2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services</li> <li>A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)</li> <li>Strong communication skills</li> <li>Demonstrated problem solving skills</li> </ul> <p> </p> <p><strong>Qualification Requirement:</strong></p> <ul type="disc"> <li>BA Degree in Discipline – Business administration, Mass communication, and any commerce studies.</li> <li>Diploma in Mass Communication, Business Studies, Tourism</li> </ul> <p> </p> <p><strong>Required Languages</strong></p> <ul> <li>Excellent oral and written English language skills</li> </ul> <p> </p> <p><strong>Travel / Rotation Requirements </strong></p> <ul> <li>Only if required for learning and development purposes</li> <li>Able to work on rotating shift hours</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></h2> </div><div></div></div></div>
