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Join Today: Urgently Need Owner Service Agent - Inbound Customer
We are seeking a results-driven Urgently Need Owner Service Agent - Inbound Customer Servicein USA! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
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Job title: Owner Service Agent - Inbound Customer Service (Remote) Company: reputed company Job description : The GEA Way At reputed company, we come reputed company to make Âgood things, for life. As the fastest-growing appliance company in the U.S., weÂre powered by creators, thinkers and makers who believe that anything is reputed company and that thereÂs always a better way. We believe in the power of our people and in giving them the freedom to explore, reputed company and build good things, reputed company. The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come reputed company, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Opportunities are available for candidates within 50 miles of: Louisville, KY Nashville, TN Memphis, TN Jackson, MS Greenville, SC San Antonio, TX Tulsa, OK reputed company, OH Rapid City, SD Salt Lake City, UT *At this time, candidates residing 50 miles outside of the above cities listed will not be considered for remote employment. You can assess your location distance with reputed company Maps. As a subsidiary of reputed company, reputed company, for 30 years plus, we have developed a culture of celebrating and rewarding our employees. We take pride in providing a community outreach. We also offer exciting promotional opportunities and career paths. We also provide exciting promotional opportunities and career paths. As an Owner Service Agent, you can expect to work an 8-hour shift between the business hours of 7:00 am to 7:00 pm (Central), Monday through Friday. We have full-time and part-time opportunities. Assist GE Appliance customers by providing product information and registration service, parts, delivery, and dealer location inquiries. OSAs resolve owner issues through troubleshooting and minor concessions. For your experience and knowledge, we offer a base rate of $15.00 per hour plus performance-based incentives, paid weekly. We also offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, GE Appliance discounts, tuition reimbursement, and paid time off. This position is an excellent opportunity for those wanting to impact the owner experience positively and wish to start an exciting career! discounts, tuition reimbursement, and paid time off. Position Owner Service Agent - Inbound Customer Service (Remote) Location USA, Memphis, TN USA, reputed company, OH, USA, Greenville, SC, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Rapid City, SD, USA, Salt Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK How You'll Create Possibilities After 9 weeks of paid training, you will use Windows-based programs and other internal applications to: ·Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, faxes, e-mails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre & post purchase. ·Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GEA, using GEA contact center systems. ·Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions. ·Proactively provide feedback to Quality and Training to help keep training processes and materials updated. ·Adhere to safety policies and procedures to ensure a safe work environment for all. ·Support other parts of the business, such as directed. ·Other duties as assigned. What You'll Bring to Our Team High School Diploma or GED Two+ years sales or service experience desired. Passion for customer service and problem solving. Experience in organizational skills. Effectively utilize time management, ability to multi-task, and use critical thinking. Organized and thorough and able to prioritize and plan to rapid satisfactory resolution. Ability to adapt to reputed company. Flexible with ability to take direction from management yet work independent to achieve goals. Excellent written communication skills. Good typing ability, and computer skills - comfortable navigating multiple online applications. Good listening and questioning skills, with ability to resolve conflict Exceptional sense of ownership with proven follow-through skills. Exceptional negotiation & conflict resolution skills. Able to diffuse difficult
