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[Hiring] Transcription Project Manager @Planet Depos
Role Description
Transcription Project Managers are responsible for coordinating and managing transcription jobs through several stages. This includes:
- Receiving, assessing, and assigning audio files for transcription
- Communicating regularly with reporters and transcribers
- Responding to client requests
- Tracking deadlines
- Updating job records
- Other related tasks
The ideal candidate is a positive team player with excellent organization and communication skills, who can work well under pressure in a fast-paced environment. They must be able to:
- Decisively act in important situations using discretion and independent judgment
- Easily grasp concepts
- Solve problems in a professional and timely manner
Essential Functions:
- Receive and review audio/files from digital reporters and resources
- Assign transcription and scoping assignments to resources and vendors
- Coordinate, manage, and track statuses as needed
- Communicate with resources regarding audio/transcript status and other client requests
- Provide feedback on job submissions
- Monitor department inbox to promptly respond to client questions and other requests
- Handle transcription-related phone calls
- Coordinate deliverables with other Operations departments
- Guide clients through the client-provided audio transcription request process, including providing cost estimates
- Maintain up-to-date information in databases and job boards
- Quality-check, format, and finalize transcripts as needed
- Provide suggestions on how to improve transcription workflow, policies, and procedures through process improvements and/or utilization of technology
- Other duties as assigned
Qualifications
- Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
- Transcription experience preferred
- Superb written and verbal communication skills
- Experience with Microsoft Office products
- Strong attention to detail and excellent customer service skills
- Analytical and problem-solving skills
- Decision-making skills and good judgment
- Ability to work in a professional and confidential environment
Requirements
- Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
- Transcription experience preferred
- Must have superb written and verbal communication skills
- Experience with Microsoft Office products
- Strong attention to detail and excellent customer service skills
- Analytical and problem-solving skills
- Decision-making skills and good judgment
- Must be able to work in a professional and confidential environment
Benefits
- Medical
- Dental
- Vision
- Voluntary Term Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
Company Description
EOE M/F/D/V