**Experienced Virtual Personal Assistant – Remote Support for arenaflex Property Management**

We are seeking a highly organised, proactive, and tech-savvy Virtual Personal Assistant to join our dynamic team at arenaflex, a leading UK-based property company. As a Virtual PA, you will play a vital role in supporting our director and ensuring the smooth day-to-day operations of our property management business. This remote role requires availability from 7 AM to late afternoon (UK time), Monday to Friday. **About arenaflex** arenaflex is a rapidly growing property company that prides itself on delivering exceptional customer service and innovative solutions to our clients. Our team is passionate about providing a seamless experience for our customers, and we are looking for a like-minded individual to join our ranks. As a Virtual PA, you will be an integral part of our team, working closely with our director to ensure that our operations run smoothly and efficiently. **Key Responsibilities** As a Virtual Personal Assistant, you will be responsible for handling various administrative tasks, including: * Managing the director's emails and admin tasks, ensuring prompt and professional responses to all inquiries * Responding to customer phone calls and emails, providing timely and effective solutions to their queries * Calling customers back who require urgent assistance, demonstrating empathy and a customer-centric approach * Arranging maintenance work, including: + Responding to customer emails requesting maintenance + Coordinating contractors to attend, subject to landlord/line manager approval + Ensuring that all maintenance work is completed to a high standard and in a timely manner * Handling Airbnb guest inquiries and requests via the Airbnb platform, providing exceptional customer service and ensuring that all guest needs are met * Updating Guesty (our property management software) with accurate listing information, ensuring that all properties are accurately represented online * Drafting contracts for tenants and employees, ensuring that all documents are professional and compliant with relevant laws and regulations * Responding to landlords, tenants, and staff inquiries professionally, providing clear and concise information and resolving any issues promptly * Using ChatGPT to generate professional responses in the director's tone, checking key responses with him via WhatsApp to ensure accuracy and consistency * Creating a maintenance manual with FAQs within the first two months to streamline future inquiries and improve customer satisfaction * Organising mail merges and distributing letters to UK customers for marketing campaigns, ensuring that all marketing materials are accurate and effective * Communicating with the director via WhatsApp or email for clarifications, ensuring that all tasks are completed to a high standard and in a timely manner **Ideal Candidate** We are looking for a highly organised and proactive individual who is able to work independently and as part of a team. The ideal candidate will have: * Strong written and verbal communication skills, with fluent English required * Experience in Airbnb, Guesty, and UK property management (or a willingness to learn) * Confidence using ChatGPT for drafting responses and admin support * Excellent problem-solving skills and the ability to manage urgent customer issues * Reliability and responsiveness during working hours * Experience working for a UK property company is a bonus **Technical Requirements** The ideal candidate should have excellent working knowledge of: * Docusign * WhatsApp * LastPass * Microsoft Outlook * Microsoft Excel * Microsoft Word * Airbnb platform **Additional Requirements** Candidates must be willing to submit ID and proof of address, as they may handle sensitive information. We also require that candidates include the keyword 'banana' in the first line of their cover letter to demonstrate that they have read and understood the job application. **Career Growth Opportunities and Learning Benefits** As a Virtual Personal Assistant at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer: * Flexible working hours and remote work options * Ongoing training and development opportunities to enhance your skills and knowledge * A competitive salary and benefits package * The chance to work with a growing property business and contribute to its success * A collaborative and supportive team environment **Work Environment and Company Culture** arenaflex is a values-driven organisation that prioritises customer satisfaction, innovation, and teamwork. We are committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. As a Virtual PA, you will be an integral part of our team, working closely with our director and other colleagues to deliver exceptional results. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A competitive hourly rate * Ongoing training and development opportunities * Flexible working hours and remote work options * A collaborative and supportive team environment * The chance to work with a growing property business and contribute to its success **How to Apply** If you are a highly organised and proactive individual who is looking for a flexible, remote role where you can support a growing property business, we would love to hear from you! Please submit your application, including the keyword 'banana' in the first line of your cover letter, and we will be in touch to discuss your qualifications further. Apply Job!