Employee Assistance Program Work-life Customer Support Associate

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary

The Care Partner serves as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living (RFL) Employee Assistance Program. This role provides compassionate, timely support via phone, video, and chat while helping members access appropriate resources, benefits, referrals, and clinical support.

Shift: Sat- Wed 1:00 PM-930 PM EST

Key Responsibilities:

  • Respond to member inquiries and provide support through phone, video, and live chat.

  • Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources.

  • Provide information, guidance, referrals, and benefit education.

  • Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate.

  • Support members and their families while adhering to program policies and service standards.

  • Accurately document interactions and maintain confidentiality.

  • Navigate multiple systems simultaneously in a fast-paced, service-focused environment.

Required Qualifications:

  • 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.

  • 1 year of experience in a social service, behavioral health, psychological, human services, or client support role.

  • Strong verbal communication, active listening, and interpersonal skills.

  • Ability to remain calm and supportive during emotionally challenging or crisis situations.

  • Strong computer skills with the ability to navigate multiple systems simultaneously.

  • Reliable, hardwired broadband or fiber internet connection required.

Preferred Qualifications:

  • Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions.

  • Experience working in a high-volume customer service environment.

  • Bilingual language skills.

Education:

  • High school diploma or equivalent required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Back to blog

Other Jobs To Apply

Open Roles for "Darts" Audition Movie

Remote Editor, Children's & YA - Build Publishing Job at Sourcebooks in Napervil

Warehouse Associate (PT or FT flex schedules)

Night Auditor- Hilton Ocala

Warehouse Associate (1st Shift)

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Area Manager, Early Career - (2027) - Illinois

Area Manager Intern – Summer 2027 (MO, OH, KY)

HV Administrative Assistant (Remote)

Medical Scribe and Medical Assistant

Remote Video Editor: Social-first Storytelling Pro

Seasonal Store Sales Associate, Levi's®, Citadel Outlets, Commerce, CA

Warehouse Cargo Agents - JFK Airport

Security Operations Center (SOC) Analyst - Remote

Specialty Warehouse Associate

Executive Assistant to the CEO | Bookyourdata

Electrical Apprentice (Comm/Resi)

Area Manager, Early Career (2027) – Ohio

Healthcare Provider- fully remote, flexible schedule, cannabis certifications

CDL A Owner Operator Amazon

Telehealth Follow-Up Nurse (LPN) - Remote! (10:30am - 7:00pm CST Shift)

Data Scientist /data analyst entry level /AI /software programmer(Remote)

Support Analyst - Remote / Telecommute

Remote Weekend Admission Liaison

Warehouse Associate – Cold Storage / Forklift Operator

Remote Client Agent (Work From Home) | Flexible Schedule

Manager - P&C Systems | Remote- United States

HR Business Partner , NASC PXT

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote 1099 Independent Contractor - Call Center Brand Ambassador - Pandora Jewelry (#OPA)

Night Owl LPN OR RN Needed – Weekly Pay + Flexible Schedule

Entry Level Creative Writer (Home Based) (Creative)

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Remote Copywriter for Impactful Campaigns | Flexible Hours

Solutions Architect

Project Manager - Remote

Bilingual Medical Scribe

Bilingual Medical Scribe

Travel Radiology Tech - $1,728 to $1,986 per week in McAllen, TX - Now Hiring

Remote Social Media Manager — AI Gaming Brand Growth

Fully Remote Entry Level

Area Manager II

Verizon FIOS Sales Agent

Robotics Warehouse Associate

Contract Remote English Teacher — U.S. Elementary Schools

Overnight Remote Customer Experience Representative, Robinhood Concierge

Airport Cabin Agent F/T - LGA