Customer Support Specialist - Live Chat and Email

Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.

Company Culture and Environment
The digitalheadhunter fosters a supportive environment that values customer service excellence and teamwork. The role encourages collaboration and effective communication among team members to enhance customer satisfaction.

Career Growth and Development Opportunities
This position provides opportunities for professional growth, as you will be developing critical problem-solving skills and gaining technical knowledge that can be applied to advance your career in customer service or technical support.

Detailed Benefits and Perks

  • Flexible working hours
  • Opportunities for cross-training in various departments
  • Supportive team environment
  • Potential for remote work options

Compensation and Benefits

  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Generous vacation and paid time off policy

Why you should apply for this position today
This role offers a chance to make a direct impact on customer satisfaction while developing valuable skills in a growing company. By joining our team, you will have the opportunity to work in a dynamic environment that values your contributions and supports your professional growth.

Skills

  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Technical troubleshooting abilities
  • Ability to think critically and solve problems
  • Familiarity with chat and email communication platforms

Responsibilities

  • Answer incoming chats and emails from customers
  • Identify and service customer needs related to UTS extended service plans
  • Assist customers in troubleshooting and servicing covered products
  • Maintain accurate records of customer interactions
  • Collaborate with team members to provide solutions

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or technical support is preferred
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment

Education Requirements

  • High school diploma or GED required

Education Requirements Credential Category

  • High School Diploma

Experience Requirements

  • Previous experience in a customer service role is preferred, but not required
  • Familiarity with technical support processes is a plus

Why work in Creve Coeur, MO
Creve Coeur offers a suburban feel with easy access to the vibrant culture of St. Louis. The area is known for its beautiful parks, high-quality schools, and friendly community atmosphere. Living and working in Creve Coeur provides a comfortable lifestyle with numerous recreational and dining options.

Back to blog

Other Jobs To Apply

Open Roles for "Darts" Audition Movie

Remote Editor, Children's & YA - Build Publishing Job at Sourcebooks in Napervil

Warehouse Associate (PT or FT flex schedules)

Night Auditor- Hilton Ocala

Warehouse Associate (1st Shift)

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Help Desk Analyst - Trenton, NJ(Remote)

Computer-Use Agent Evaluator

Area Manager, Early Career - (2027) - Illinois

Area Manager Intern – Summer 2027 (MO, OH, KY)

HV Administrative Assistant (Remote)

Medical Scribe and Medical Assistant

Remote Video Editor: Social-first Storytelling Pro

Seasonal Store Sales Associate, Levi's®, Citadel Outlets, Commerce, CA

Warehouse Cargo Agents - JFK Airport

Security Operations Center (SOC) Analyst - Remote

Specialty Warehouse Associate

Executive Assistant to the CEO | Bookyourdata

Electrical Apprentice (Comm/Resi)

Area Manager, Early Career (2027) – Ohio

Healthcare Provider- fully remote, flexible schedule, cannabis certifications

CDL A Owner Operator Amazon

Telehealth Follow-Up Nurse (LPN) - Remote! (10:30am - 7:00pm CST Shift)

Data Scientist /data analyst entry level /AI /software programmer(Remote)

Support Analyst - Remote / Telecommute

Remote Weekend Admission Liaison

Warehouse Associate – Cold Storage / Forklift Operator

Remote Client Agent (Work From Home) | Flexible Schedule

Manager - P&C Systems | Remote- United States

HR Business Partner , NASC PXT

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote 1099 Independent Contractor - Call Center Brand Ambassador - Pandora Jewelry (#OPA)

Night Owl LPN OR RN Needed – Weekly Pay + Flexible Schedule

Entry Level Creative Writer (Home Based) (Creative)

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Remote Copywriter for Impactful Campaigns | Flexible Hours

Solutions Architect

Project Manager - Remote

Bilingual Medical Scribe

Bilingual Medical Scribe

Travel Radiology Tech - $1,728 to $1,986 per week in McAllen, TX - Now Hiring

Remote Social Media Manager — AI Gaming Brand Growth

Fully Remote Entry Level

Area Manager II

Verizon FIOS Sales Agent

Robotics Warehouse Associate

Contract Remote English Teacher — U.S. Elementary Schools

Overnight Remote Customer Experience Representative, Robinhood Concierge

Airport Cabin Agent F/T - LGA