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Collections Specialist – Virtual Assistant
<h3><br>Work Schedule:<br>Monday to Friday 9:30 AM – 6:30 PM CST<br>Includes 1-hour lunch break (8-hour shift)<br><br>About the Role</h3> <p>We are seeking a detail-oriented and customer-focused Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.</p> <p>This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.<br></p> <ul> </ul> <h3>Key Responsibilities</h3> <ul> <li> Support the Collections Department with day-to-day administrative and customer communication tasks </li> <li> Contact customers regarding outstanding balances and payment follow-ups </li> <li> Provide clear and professional communication regarding billing and collections matters </li> <li> Document customer interactions and update payment status accurately </li> <li> Respond to customer inquiries related to invoices, payments, and service charges </li> <li> Collaborate with internal teams to ensure timely and accurate collections processes </li> </ul> <h3>Requirements</h3> <ul> <li> Prior experience in collections or a related customer-facing financial support role </li> <li> Strong customer service experience </li> <li> Excellent verbal and written communication skills in English </li> <li> Ability to handle sensitive payment conversations professionally and confidently </li> <li> Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage </li> <li> Strong attention to detail and good organizational skills </li> </ul> <h3></h3>
