Business Analyst at KēSTA I.T.: 100% Remote (Lansing, MI)

Title: Business Analyst

Location: Lansing, Michigan, United States

Job Description:

We Are Seeking an experienced Business Analyst to support technology projects by facilitating requirements gathering, business process analysis, stakeholder engagement, and solution planning. This role will serve as a liaison between technical teams and business stakeholders, helping translate business needs into actionable requirements, process models, user stories, and technology enhancements for public-facing applications and other business systems.

The ideal candidate will have extensive experience conducting business process reviews, eliciting and documenting requirements, managing user stories in Agile environments, and facilitating strategic discussions with senior leadership. This position requires a customer-focused professional who can quickly understand organizational policies, regulatory constraints, and project objectives while building strong relationships, adapting to changing priorities, and helping teams reach consensus on complex business and technical decisions.

Responsibilities:

· Serve as the primary liaison between technical teams, business stakeholders, project teams, and other organizational partners to ensure clear communication and alignment.

· Conduct business process reviews, stakeholder interviews, requirements elicitation sessions, and discovery activities to identify business needs and improvement opportunities.

· Facilitate workshops and discussions to define business objectives, document requirements, model current and future processes, and develop actionable recommendations.

· Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, and supporting documentation.

· Develop, refine, prioritize, and manage user stories throughout the Agile development lifecycle.

· Support the planning and delivery of enhancements, technology updates, and new capabilities for public-facing applications and other business systems.

· Collaborate with senior management to define strategic objectives, establish roadmaps, resolve competing priorities, and build consensus among stakeholders with differing perspectives.

· Help stakeholders understand applicable policies, procedures, regulatory requirements, and operational constraints that may affect project execution.

· Provide customer-focused guidance and support to ensure project requests and technology initiatives align with established organizational standards and practices.

· Evaluate business needs and recommend solutions that improve processes, application functionality, customer experiences, and operational efficiency.

· Coordinate with project managers, developers, testers, and business representatives to clarify requirements and support successful solution delivery.

· Assist with project planning, requirements validation, scope clarification, and the evaluation of proposed changes.

· Support the development, review, and compliance of statements of work, contracts, and other project-related agreements as needed.

· Contribute to multiple concurrent projects and work requests while maintaining organized documentation, clear communication, and timely follow-through.

· Adapt to evolving business needs, changing priorities, and new assignments while maintaining productive stakeholder relationships.

· Document decisions, action items, business rules, dependencies, and process changes to support project transparency and continuity.

Required Skills

· 7+ years of experience conducting business process reviews, eliciting and documenting requirements, and developing process models.

· 5+ years of experience developing, refining, or managing user stories within Agile software development projects.

· 2+ years of experience working directly with senior management to facilitate strategic discussions, develop roadmaps, and build consensus or resolve opposing viewpoints.

· 2+ years of experience supporting projects that develop or implement IT solutions intended for public use.

· Strong knowledge of business analysis practices, requirements management, process modeling, and stakeholder engagement.

· Experience translating business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.

· Ability to facilitate meetings and workshops, manage competing perspectives, and guide stakeholders toward shared objectives.

· Strong written and verbal communication, customer service, organizational, and problem-solving skills.

· Ability to quickly understand new business environments, policies, procedures, constraints, and project objectives.

· Demonstrated ability to manage multiple assignments, adapt to changing priorities, and work independently while collaborating effectively with cross-functional teams.

· Ability to build and maintain productive relationships with business stakeholders, technical teams, and senior leadership.

Preferred Skills

· Bachelor’s degree in a relevant field.

· 2+ years of experience supporting the development of, review of, or compliance with statements of work, contracts, or other formal work agreements.

· 1+ year of experience working with programs governed by state or federal regulations.

· Experience supporting public-sector technology initiatives or applications used by the general public.

· Experience working in regulated environments where business processes and technology solutions must align with formal policies and compliance requirements.

· Experience contributing to strategic roadmaps, technology enhancement planning, and cross-functional process improvement initiatives.

Available Benefits:

· Medical Benefits (Platinum level plans available)

· Work from home / Hybrid / Onsite options

· PTO

· Holiday Pay

· VTO

· 401K

· Charitable Match

· Training reimbursement