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Women's Health & Genetics Customer Service Support Representative II– Remote
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Women’s Health and Geneticsteam has an exciting career opportunity for a Customer Service Support Representative. Representative II Work schedule: Monday-Friday10:30-07:00 PM EST Responsibilities - Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. - Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries - Initiate payment plans for patients for outstanding balances. - Routinely utilize multiple resources to resolve patient inquiries while on the phone - Maintain performance goals - Ability to become proficient with processes after completing a structured training program. Minimum Requirements - Associates degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years relevant experience Preferred Qualifications - 1 year or more call center experience or healthcare-related customer service - 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) - 1 year or more patient billing - 1 year or more Experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes - 1 year or more Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement - 1 year or more Medicare and Medicaid payers - Establish protocols and procedures; cross-functional collaboration - Bilingual English/Spanish capability Additional Job Standards - Strong verbal and written communication skills - Work and learn in a fast-paced environment - Attention to detail and focused - Explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy - Team-oriented mindset with the ability to work independently - Excellent organizational skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Explain billing or account information clearly and professionally - Energetic, passionate customer service - Customer focused problem solving and resolution skills - Adherence to confidentiality, privacy, and regulatory compliance requirements At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Application Window Closes: 8/19/2026 Pay Range: $18.00 - $21.00 an hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Representative II serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast paced customer service environment. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
