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Técnico/a Soporte Remoto IT
En Sener deseamos incorporar en nuestro equipo a un/a Técnico/a de Soporte a usuarios en nuestro centro de Tres Cantos (Madrid). Somos un grupo privado de ingeniería y tecnología compuesto por más de 4.500 profesionales y expertos en más de 100 disciplinas técnicas en oficinas en cinco continentes. Estamos especializados en resolver proyectos técnicamente complejos.
Diagnosticar y solucionar problemas técnicos, tanto problemas de hardware, como software general y especifico y conectividad de red. Registrar y realizar un seguimiento de las incidencias en nuestro sistema de helpdesk. Colaborar con otros miembros del equipo para resolver problemas técnicos.
Elaborar manuales técnicos de instalación y/o configuración de herramientas informáticas. Maquetación, instalación y configuración de equipos de usuario. Instalación y configuración de herramientas de software informático.
Uso y mantenimiento de herramientas de inventario de hardware y software Qué esperamos de ti: FP Técnic@ superior en administración de sistemas informáticos en red o estudios afines Experiencia en la posición de al menos 4 años Nivel medio-alto de inglés Manejo y conocimientos sólidos en entorno Linux: instalación, administración, diagnóstico y resolución de incidencias (imprescindible) Conocimiento avanzado en Microsoft 365 (entorno, administración básica y soporte).
Experiencia en instalación, configuración y mantenimiento de equipos, sistemas operativos y aplicaciones. Capacidad para diagnosticar y resolver incidencias tanto de hardware como de software.
Experiencia en el uso de herramientas de ticketing (ISTM) y seguimiento de incidencias. Conocimientos en mantenimiento preventivo y correctivo de sistemas. Capacidad de comunicación, orientación al usuario y trabajo en equipo.
Contrato indefinido. ~ Intégrate en un equipo multidisciplinar y altamente cualificado participando en proyectos innovadores tecnológicamente a nivel internacional. ~ Continua tu desarrollo profesional con nosotros y accede a un amplio abanico formativo (formación técnica, en habilidades, idiomas...). ~ Optimiza tu salario con nuestro plan retributivo flexible (tarjeta de comida, seguro médico privado, tickets guardería...) y cuenta con nuestro seguro de vida y accidentes. ~¡Disponemos de horario flexible, política de teletrabajo, espacios de coworking... ~ Portal de descuentos para ti y plan de acogida específico para nuestros empleados internacionales. ~
