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Técnico/a soporte IT (Helpdesk) con inglés
Buscamos personas proactivas, con pasión por la tecnología y por brindar un soporte de calidad a los usuarios.
Funciones principales: Monitorizar y gestionar solicitudes de soporte a través de ITSM, portal, Teams, correo electrónico y teléfono. Registrar y clasificar incidencias y solicitudes dentro del sistema de tickets. Realizar diagnóstico inicial y resolución de problemas simples y conocidos.
Ejecutar solicitudes de servicio estándar. Asistir y formar a los usuarios en herramientas comunes, sistemas y aplicaciones propias de la empresa. Documentar soluciones recurrentes en la base de conocimiento.
Escalar incidencias complejas al siguiente nivel de soporte. Mantener comunicación continua con los usuarios sobre el estado de sus tickets.
Requisitos: Experiencia en soporte IT a usuarios (puestos de Help Desk, Service Desk o similares).
Formación en informática: FP I o FP II en Gestión Informática o equivalente.
Excelentes habilidades sociales: capacidad de trabajo en equipo, relación empática y educada con usuarios. Nivel avanzado de inglés (el puesto es 100% en inglés). Residencia en San Sebastián , puesto 100% presencial.
Se valorará: Experiencia en soporte de estaciones de trabajo, periféricos, Office 365 y microinformática. Capacidad para aprender rápidamente y documentación de procesos.
Qué ofrecemos: Contrato Indefinido Horario: M-V 7:00-22:00, S-D 8:00-21:00, rotativo.
Salario: según valía Trabajo en equipo en un entorno dinámico y profesional. Desarrollo profesional en IT y oportunidades de crecimiento.
