Technical Writer

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit





Come join the Shift4 Knowledge Management team as a Technical Writer I. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences.


Responsibilities:

  • Write, Review edit and maintain technical and process documentation following Shift4's guidelines.
  • Collaborate with team members to address content gaps and incorporate user feedback for continuous improvement.
  • Identify and address documentation gaps based on user feedback, support insights and stakeholder input.
  • Produce documentation that is clear, concise, and tailored to the intended audience.
  • Participate in team meetings and contribute ideas to improve documentation processes.
  • Manage assigned tasks and projects to meet deadlines in a fast-paced environment.
  • Maintain consistent formatting, tagging, and structure across knowledge content.
  • Participate in documentation review and contribute ideas to improve processes, templates, and user experience.
  • Build effective relationships with cross functional stakeholders to support product and operational documentation needs.

Qualifications:

  • 1-4+ years of experience in technical writing, content development, or related field.
  • Strong writing, editing, and proofreading skills with attention to detail.
  • Ability to organize information clearly and communicate complex topics in a user-friendly manner.
  • Strong research and information-gathering skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Familiarity with documentation tools and content management systems is a plus.
  • Experience with Salesforce Service Cloud or Zendesk preferred but not required.
  • Understanding of the Point of Sale and Payments industry is a plus.
  • Candidates may be required to submit writing samples as part of the interview process.

Skills

  • Clear, concise technical writing and editing
  • Translating complex information into user-friendly content
  • Writing and structuring content for AI and search optimization
  • Following style guides, templates, and governance standards
  • Researching topics and collaborating with subject-matter experts
  • Managing content in knowledge platforms
  • Maintaining accuracy, consistency, and attention to detail
  • Managing priorities, deadlines, and feedback


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Back to blog

Other Jobs To Apply

Leave Administrator $17.97-$22.21 - Remote - Veterans Military Spouses

Inpatient Coder - Community Hospital at Savista: 100% Remote (US)

College Advisor (Part-Time, Contract - Remote)

English Teacher at Pearson: 100% Remote (WA)

Travel Support Assistance

Claims Specialist Bodily Injury at National Interstate Insurance: 100% Remote (OH, MO)

Bookkeeper for Remote Accounting Firm

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Artificial Intelligence Solutions Director - Fargo Virtual Assistant for Business Banking

Tesla Work From Home Jobs (Customer Service, Entry Level)

Remote Travel Consultant

Remote Fiction Editor — Flexible Schedule & Per-Project Pay

Remote Clinical Pharmacist – Prior Authorization

Remote Medical Scribe

Remote Director of Drive-Thru Hardware Product Management

Entry Level Review Writer Easy Phone Job - No Experience Required

Product Manager IV, Laboratory (Remote)

Service Desk Technician Level I - Remote

Principal Java Engineer, Multiple Teams

Remote Entry-Level Customer Support – No Experience Required

Data Entry Computer Job - Work from Home Part Time

Amazon Customer Service - Work From Home $16-$24/hr

No-Code Automation Specialist (Zapier/Make.com)

Senior Expert, ARM Kernel Developer

Customer Service Rep (100% Work From Home)

Permanent Job UPS Remote Jobs (Data Entry Specialist) – Full Time Job ID- 853 Job ID- 3076

GTM Innovation Account Executive

Virtual Care Veterinarian (Remote)

Remote Work From Home Customer Service- Typing

Research Associate (Remote)

Remote Entry-Level Customer Support – No Experience Required

Remote Library Assistant

Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18

Remote Property Claims Adjuster

Pinterest Growth Writer Remote Data Insights

Clinical Neurologist (Remote | $200/hr)

Associate Billing Representative - National Remote

Remote | Senior NDT Inspector (Level II/III) — $70–$110/hour

Student Employment Program Manager

Remote Manager, Customer Success Engineering

Senior Web Developer – Engineer

Remote Customer Solutions Representative

REMOTE Weekend OnCall Admin NEEDED For Home Care Agency In Irvine, CA

Remote Customer Support Specialist

RN Call Center Nurse – CA Remote

Logistics Coordinator (Work From Home) - $1,800 to $3,500 WeeklyNorth Las Vegas

Director, Internal Communications

Work From Home

Remote General Education Professor

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year