Director, Internal Communications

Job Description:

• Develop and implement forward-thinking internal communications strategies supporting firm initiatives and business priorities
• Serve as strategic advisor and ghostwriter for senior leaders, particularly the CEO
• Lead strategic and tactical discussions during bi-weekly Internal Communications Team meetings and monthly all-staff meetings
• Advise the firm on belonging, anti-racism, equity, and inclusion
• Develop and maintain M+R’s brand identity under the direction of the Senior Creative Director, Marketing and Brand
• Align communications, programs, events, and employee experiences with firm values, culture, and strategic priorities
• Strengthen employee engagement through storytelling, recognition, and communications highlighting staff, teams, and organizational impact
• Lead communications planning for restructurings, new service rollouts, crises, and other firm-wide changes
• Support organizational change through communication planning, stakeholder engagement, and change management strategies
• Partner with Marketing/Business Development and People and Culture to align internal messaging, employer reputation, and internal culture
• Monitor Glassdoor and other employer-brand sites and recommend responses to concerns
• Lead and execute firm-wide teambuilding activities, all-staff conferences, leadership retreats, and other events
• Create and manage content for Homebase, Broadcast newsletter, marketing digests, town halls, employee surveys, listening sessions, Slack, and other platforms
• Identify themes, trends, and opportunities for improvement in employee and stakeholder engagement
• Collaborate with leadership and cross-functional teams to support M+R’s key initiatives
• Help communicate M+R’s brand, creative perspective, culture, and expertise consistently across activities and materials

Requirements:

• Undergraduate degree in communications, public relations, marketing, journalism or another related field
• At least 7 years of communications experience, preferably in the nonprofit sector or a professional services firm
• Exceptional storytelling, grammar, and editing skills
• Exceptional oral and written communication and active listening skills
• Ability to communicate with candor, clarity, and authenticity; engage thoughtfully with diverse perspectives; and influence and inspire audiences at all organizational levels
• Demonstrated experience in event strategy, planning, and management
• Ability to manage event logistics, stakeholder coordination, communications, timelines, and execution from concept through completion
• Demonstrated change management experience
• Experience developing and executing communication strategies for organizational change
• Ability to navigate ambiguity and uncertainty and anticipate stakeholder needs and concerns
• Experience partnering with senior leaders and cross-functional teams
• Proven experience collaborating across teams and building strong relationships with colleagues and stakeholders at all levels
• Self-motivated, collaborative, creative, able to work independently, and able to take initiative
• Demonstrated creative and critical thinking skills with a track record of contributing to culture-building and employee engagement
• Strong business acumen, relationship management, strategy development, project management, and problem-solving skills
• High degree of tact, diplomacy, discretion, and sound judgment
• Demonstrated commitment to anti-racism, equity, and inclusion
• Ability to work collaboratively with honesty, integrity, kindness, empathy, and authenticity
• Acute attention to detail and ability to prioritize time to meet deadlines for multiple projects
• Ability to learn new skills and technologies
• Ability to identify improvements and address potential roadblocks
• Ability to communicate persuasively by phone, in person, and in writing
• Ability to work within equitable and inclusive decision-making models

Benefits:

• A 36-hour workweek with half-day Fridays and scheduling flexibility
• Three weeks of vacation and 17 paid sick days
• Medical, dental, and vision benefits with premiums fully paid for by M+R for individual employees
• 401(k) plan
• Discretionary profit-sharing contributions
• Annual $1,250 professional development stipend for qualified educational expenses
• Flexible Spending Accounts for medical, dependent care, and transit
• 11 holidays and a Mid-summer break the week of July 4
• Exceptional paid Parental, Personal Medical & Family Caregiving leave policies
• Option to be fully remote within the United States, or work from M+R’s current office locations
• Washington, DC and New York City office options
• COVID-19 vaccination required for staff working from an M+R office
• Application and interview accommodations available