Sr Account & Business Development Manager

Summary Statement:

This role is responsible for identifying, soliciting, qualifying, targeting, and converting new Group/Meetings & Events business opportunities, with the majority of the business being secured for future years.

The Senior Account Business Development Manager will be responsible for developing and contracting large Group and Convention programs across all brands on the Resorts World campus in Las Vegas. This position will be expected to cultivate new relationships and manage existing property relationships with current and prospective customers. The Manager will foster internal relationships throughout the property to ensure and maintain open communication. This role will support the achievement of the company’s financial goals, partner with businesses that share similar values, and deliver experiences that build long-term brand loyalty.

Primary Job Duties: Includes but is not limited to:

• This individual will partner with Sales Leadership to understand multi-year financial and operational objectives and to build a strategic prospecting plan. Activities will include, but are not limited to:
• Developing and cultivating key third-party relationships with a strong propensity to place business within our identified target segments and event types
• Initiate and schedule recurring educational sessions with key account managers
• Curating customized FAM/Site Visit experiences for new prospects to accelerate conversion and strengthen buyer confidence
• Participating in select, high-value out-of-market events to build new relationships and deepen existing ones
• Maintaining engagement with the preferred customer base through structured touchpoints (social media engagement, check-ins, account reviews, and ongoing follow-up)
• Generating new, organic leads independently as a Resorts World representative, while also supporting the broader Sales Team’s pipeline development and account growth
• Meet and exceed revenue quotas and goals established by Leadership
• Proactively solicit new customers that meet the business profile through prospecting skills to drive incremental revenues and secure future agreements
• Understand contract clauses and negotiate proper business terms to drive property revenues and minimize risk
• Utilize negotiation skills to position both Parties in a fair and mutually beneficial commitment
• Partner with internal stakeholders and other departments outside of Sales Department to support customer needs and drive positive results for the group, increasing loyalty
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• At least seven (7) years of previous Hotel/Resort Convention Sales experience
• At least five (5) years of previous management/leadership within the Hospitality field
• Track record of strong selling and closing skills
• Strong Customer Relations & Communication skills
• Critical thinking skills, solution oriented
• Ability to successfully mentor other team members.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

• Bachelor’s degree preferred.
• Working knowledge of Delphi and Opera.
• Previous experience working in a large group business complex, luxury resort
• Previous experience in a Business Development Role
• Knowledge of property operations

Minimum Education and Experience:

• At 21 years of age
• High School Diploma or equivalent.
• Minimum five years of experience in hotel or convention sales
• Minimum three years of previous management/leadership in the hospitality industry

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Obtain all required Licenses & Certifications

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment and requires travel.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• 
  Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.