Specialty Care Patient Engagement Director

Job Description:

  • Translate Patient Engagement and brand strategy into actionable go-to-market plans
  • Build launch, growth, maturity, and program lifecycle plans with timelines, milestones, and readiness criteria
  • Develop and maintain SOPs, call guides, guardrails, training materials, and patient education collateral
  • Represent Patient Engagement in Review Committee/MLR processes and submit resources for review
  • Partner with Legal and Compliance on permissions, approvals, and supporting documentation
  • Load, tag, maintain, and organize approved resources across content and resource platforms such as Amplify/Centris
  • Develop customer/account and patient population targeting models
  • Build and maintain segmentation and tiering criteria
  • Lead territory mapping, workload analysis, territory alignment, call planning, and multichannel engagement models
  • Monitor field force effectiveness and equip patient-facing teams with approved tools and materials
  • Improve coordination among Patient Engagement, Sales, KADs, Medical, Access and Reimbursement teams
  • Support Year Beginning, Mid-Year, and POA meeting planning
  • Define KPIs, metrics, dashboards, reporting, field technology, and related tools
  • Shape dashboard and reporting requirements for targeting, channel performance, and program productivity
  • Deliver performance insights and recommend strategy or execution adjustments
  • Connect execution performance with strategy, tactics, and KPIs for leadership and brand marketing
  • Develop team competencies and enable leaders to coach effectively
  • Serve as liaison across Marketing, Sales, Patient Solutions, Medical, Legal, Compliance, Digital, and other functions
  • Create internal training resources and support adoption of GTM tools and processes
  • Maintain Patient Engagement scope and guiding principles

Requirements:

  • 8+ years of combined pharmaceutical experience across consumer marketing, operations, and strategy
  • Demonstrated track record of leadership and high performance
  • Experience leading others in a matrix organization, including direct and indirect reports
  • Ability to influence key stakeholders internally and externally
  • Proven executive communication skills and leadership qualities
  • Effective planning, prioritization, and organizational project skills
  • Strong project management skills and ability to deliver multiple projects across short- and long-term horizons
  • Track record of leading and managing complex programs and teams
  • Strong strategic skills, including identifying and addressing major strategic challenges
  • Ability to balance short-term needs with long-term vision
  • Strong interpersonal skills
  • Excellent written, verbal communication, and presentation skills
  • Good judgment and high ethics
  • Candidates must be authorized to be employed in the U.S. by any employer
  • Permanent work authorization in the United States is required
  • U.S. work visa sponsorship is not available now or in the future

Benefits:

  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • Relocation assistance may be available based on business needs and/or eligibility
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