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Site Reliability Engineer

We are looking for a Site Reliability Engineer (SRE) with a strong application engineering background to improve application reliability, observability, and incident resolution across a complex enterprise landscape.This role will focus on understanding application behavior, diagnosing performance issues, and reducing Mean Time to Resolution (MTTR), rather than solely managing infrastructure or CI/CD pipelines.Key ResponsibilitiesApplication Reliability & Issue Resolution<ul><li>Analyze and troubleshoot application failures, latency issues, and degraded performance across distributed systems</li><li>Perform deep-dive root cause analysis (RCA) to identify underlying application-level issues</li><li>Work with engineering teams to quickly isolate failing components and dependencies</li><li>Reduce MTTR (Mean Time to Resolution) through improved diagnostics and runbooks</li></ul>Application Observability & Diagnostics<ul><li>Assess current application landscape and identify gaps in logging, tracing, and monitoring</li><li>Implement and enhance application-level observability (logs, metrics, traces)</li><li>Enable faster issue identification by improving service visibility and dependency mapping</li><li>Define and standardize health checks and alerting strategies for applications</li></ul>System Understanding & Mapping<ul><li>Develop a clear understanding of application architecture, data flows, and service dependencies</li><li>Build and maintain application topology and dependency maps</li><li>Identify single points of failure and performance bottlenecks</li></ul>Performance Engineering<ul><li>Analyze application performance and recommend improvements for scalability and responsiveness</li><li>Identify issues related to threading, memory, database interactions, and API latency</li><li>Work with developers to optimize code paths, queries, and service interactions</li></ul>Incident Management & Process Improvement<ul><li>Lead or support incident triage and war-room calls</li><li>Improve incident response processes and escalation paths</li><li>Create and maintain runbooks, playbooks, and troubleshooting guides</li><li>Identify recurring issues and drive permanent fixes vs temporary patches</li></ul>Collaboration & Engineering Enablement<ul><li>Partner with application development teams to embed reliability best practices</li><li>Provide guidance on error handling, resiliency patterns, and fault tolerance</li><li>Enable teams with tools and practices for self-service diagnostics</li></ul>Required Skills & Experience<ul><li>5–10 years of experience in application engineering, production support, or SRE roles</li><li>Strong experience in application troubleshooting and debugging (Java/.NET/Node.js preferred)</li><li>Solid understanding of distributed systems and microservices architectures</li><li>Experience with application logs, debugging tools, and performance profiling</li><li>Familiarity with observability tools (Splunk, Dynatrace, AppDynamics, Datadog, etc.)</li><li>Strong understanding of API behavior, database interactions, and system integrations</li><li>Experience working in production support / incident management environments</li></ul>Preferred Skills<ul><li>Experience implementing distributed tracing (OpenTelemetry, Jaeger, Zipkin)</li><li>Knowledge of cloud environments (AWS/Azure/GCP)</li><li>Exposure to resiliency patterns (circuit breakers, retries, fallbacks)</li><li>Experience with performance tuning and load analysis</li></ul>

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