senior specialist, North America Licensed Coffeehouse Operations (remote based - U.S.)

As a Licensed Coffeehouse Operations Specialist Sr., you'll play a critical role in helping licensees successfully open, operate, and grow Starbucks coffeehouses. Serving as a trusted advisor and operational consultant, you'll partner with licensees and cross-functional teams to deliver exceptional new store opening experiences, strengthen operational performance, and ensure Starbucks standards come to life in every store. This role combines training expertise, business acumen, operational excellence, project leadership, and relationship management to drive meaningful business results and create lasting impact across the licensed coffeehouse portfolio. As a Coffeehouse Operations Specialist, you will... • Lead new store opening readiness by planning, coordinating, and executing operational strategies that enable successful launches and exceptional customer experiences. • Serve as a trusted business partner to licensees, leveraging operational expertise, performance insights, and strategic consultation to drive sustainable business results. • Lead cross-functional projects and initiatives by aligning stakeholders, managing priorities, mitigating risks, and delivering outcomes that support organizational objectives. • Strengthen operational capability and continuous improvement through coaching, training, process optimization, and the development of scalable solutions that advance business performance. We'd love to hear from people with: • Strong business and financial acumen, with the ability to leverage data, insights, and sound judgment to drive operational and business results. • Exceptional consulting, relationship-building, and communication skills, with the ability to influence and align stakeholders at all levels of an organization. • Strong project management, planning, and prioritization capabilities, with a proven ability to manage multiple initiatives and drive execution in a fast-paced environment. • Ability to travel up to 90%, including domestic and international travel, and work variable hours, including nights and weekends, as business needs require. • Three (3) years of retail, restaurant, hospitality, or quick-service restaurant operations management experience. • Two (2) years of operational training, facilitation, coaching, consulting, or learning and development experience. • Experience leading or supporting cross-functional operational initiatives, new store openings, or business projects and initiatives. • Experience using operational and business performance metrics to identify opportunities and improve results. • Experience managing cross-functional stakeholders and driving alignment across competing priorities. Preferred Qualifications: • Bachelor's degree in business, Hospitality, Operations Management, Organizational Development, Project Management, or related field. • Experience working within licensed, franchise, or multi-unit retail business models. • Professional proficiency in French preferred to support communication, training, and coaching with French-speaking licensees and partners. • Current valid driver's license and ability to obtain and maintain a valid passport for international travel. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Join us and inspire with every cup. Apply today!