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Senior Software Engineer

Job Title: Media Tech Support L3 Location: LATAM Work Mode: remote Hiring Mode: Mexico and Costa Rica: FTE / Brazil FTE and Contractor / Other LATAM locations contractor only. Client: VIACOMCBS INC Payrate: 25.00 USD Definition <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">This position has the responsibility of supporting file-based workflows within the Paramount Media Technology division.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentation.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">There is an expectation that team members are very self-sufficient when engaged in assignments representing the company by themselves or asking engineers for input always ensuring customer satisfaction through high quality work and outstanding client care.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Strong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutions.</li> </ul> Major Responsibilities <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Interface with internal support team or users on issues raised to Media Technology</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Collaborate with internal or external teams to identify address potential issues with transcoding autoQC or content delivery.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain knowledge of cloud compute software and network within environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain internal documentation regarding system information escalation paths create runbook for issues that have had RCA.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Engage directly with all necessary Paramount teams to address issues with software cloud computing storage and networking that affect Media Technology systems.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Work to maintain media encoding transcoding platforms to ensure quality performance and reliability.</li> </ul> Skill Requirements Experience and Education <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Must have strong understanding of video audio timed text used in a content supply chain.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Knowledge of server operating systems such as Linux Windows Server is required.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Education Bachelors degree preferred relevant fieldwork required Technical certifications pertaining to position highly recommended</li> </ul> Required Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Excellent customer service and overall communication skills are essential.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to work in JIRA Slack to monitor and respond to support cases.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience manipulating audio video and subtitles via API JSON or command line to automate transcoding or subtitle processing.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Understanding of containers such as MOV MXF MP4 or MPEG2 Transport Stream and what formats of video audio and data are required for multiplexing for a specific application.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Familiarity of different video codecs such as AVC H264 HEVC H265 ProRes or MPEG2 and audio codecs like BWF AAC AC3 EAC3.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Comprehension of the frame rates scan types resolutions color spaces that are used with different video standards for archive or distribution.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Proficient with authoring and modifying JSON or XML to create or modify transcoding or autoqc profiles or workflows.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Capability to operate and test software in a cloud environment like AWS Google or Azure as serverless Linux or Windows instances.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Self motivated and able to perform directed tasks under minimal supervision</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to work in a high pressure and fast paced environment.</li> </ul> Desirable Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with cloud based transcoding systems leveraging compute instances with cloud based storage.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">An understanding of Public Private Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting delivery models with a specific focus on AWS.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Knowledge of the AWS Well Architected Frameworks.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Proficiency with file based audio manipulation using mixing mapping up mix downmix or loudness correction.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Capable of automating subtitling captioning conversions using formats such as EBU STL SCC IMSC TTML Lambca CAP VTT or SRT.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with advanced technologies such as IMF Dolby Vision or Dolby Atmos.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Working knowledge of modern scripting languages Perl Ruby Python PowerShell</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Understanding of API protocols.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Working knowledge of Windows Mac Linux server and desktop based operating systems and familiarity of production software Apple Pro Apps Avid Adobe.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Thorough knowledge of shared storage technologies such as Network Attached Storage or object based cloud based storage technologies.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience working in a Agile Scrum team.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience working in a global team.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience Professional industry experience with 3 years of direct business involvement.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Academic experience with file based media also considered.</li> </ul>

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