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Senior Manager, Supply Chain Process & Systems

About the position

The Senior Manager, Supply Chain Process & Systems leads the design, governance, documentation, alignment, and continuous improvement of end-to-end Supply Chain processes. Serving as the primary liaison between Supply Chain and Chipotle's Data Insights and Analytics (DI&A) and IT organizations, this role translates business needs into clear requirements, prioritizes them through technology capacity planning, and enables scalable process, data, and systems solutions. Working within Supply Chain leadership's strategic priorities, the Senior Manager partners across Planning, Procurement, Logistics, Food Safety & Quality Assurance (FSQA), Suppliers, Distribution Centers, DI&A, and IT product owners to identify inefficiencies, design future-state processes, and lead implementation, change management, and adoption of new capabilities. The role owns Supply Chain process standards, SOPs, process-map governance, master data governance, and stewardship of Supply Chain visibility tools and services, while serving as the Supply Chain lead for technology initiatives and system integrations, including Oracle enhancements, AI, RFID, and traceability solutions.

Responsibilities

Lead end-to-end Supply Chain process alignment and governance across Planning, Procurement, Logistics, Food Safety, Suppliers, and Distribution Centers and establish consistent workflows, handoffs, roles, decision rights, controls, and measures.
Serve as the primary Supply Chain business translator and liaison with DI&A, IT, and product owners converting business needs into clear requirements, use cases, data needs, and actionable technology roadmaps.
Represent Supply Chain in enterprise technology intake, capacity planning, and prioritization processes; articulate business value, urgency, dependencies, risks, and resource needs so critical initiatives receive appropriate visibility and sequencing.
Partner with IT product owners to shape current and next-generation roadmaps for Oracle and other Supply Chain platforms, identify capability gaps, and maximize the value of existing and future solutions.
Identify process inefficiencies, control gaps, and inconsistent ways of working, facilitate current-state and future-state process design and recommend practical, scalable solutions.
Own Supply Chain process documentation and standards, including SOPs, process maps, RACI models, business rules, controls, templates, and training materials; maintain governance and version control.
Lead Supply Chain implementation, business readiness, testing, change management, and adoption for technology capabilities affecting the function, including AI, RFID, traceability, automation, and system integrations.
Own the business stewardship and continuous improvement of the Supply Chain visibility platform; ensure effective data and system connectivity among suppliers, distribution centers, and Chipotle, and act as the Supply Chain technology lead for cross-system issues and enhancements.
Own governance of the end-to-end Supply Chain master data process, including data ownership, standards, workflows, quality measures, controls, and issue resolution; serve as the Supply Chain lead for technology projects integrating data and systems.
Manage day-to-day support and performance of Supply Chain applications and integrations, partnering with DI&A and IT to monitor interfaces and background jobs, resolve incidents, coordinate releases, and maintain support documentation.
Support the Traceability Program led by FSQA team and serve as the primary Supply Chain liaison with GS1; coordinate RFID and traceability standards, adoption, and compliance with suppliers and external partners.
Establish process and technology KPIs, dashboards, and benefits tracking to measure process compliance, user adoption, data quality, system reliability, cycle time, service, and value realization.
Coordinate consultants, vendors, and external partners; manage project plans, risks, issues, decisions, status communications, deliverables, and business adoption.
Lead, coach, and prioritize the work of team members supporting process governance, systems, reporting, visibility, and master data management; provide clear performance feedback and development support.

Requirements

Bachelor’s degree in Supply Chain, Business, Technology, Information Systems, Analytics, or a related field, or equivalent experience.
6-8+ years of experience in Supply Chain process improvement, systems, technology enablement, product or project delivery, master data, reporting, or analytics.
2+ years of people, team, or project leadership experience, including coaching, work prioritization, and employee development.
Strong end-to-end Supply Chain knowledge across Planning, Procurement, Logistics, inventory, suppliers, and distribution; food service, restaurant, CPG, or fresh supply chain experience is preferred.
Demonstrated ability to translate between Supply Chain and technical teams, define requirements and use cases, and influence technology priorities and capacity decisions.
Experience designing and improving processes, facilitating current-state and future-state mapping, and developing SOPs, governance, controls, and training.
Experience across the technology delivery lifecycle, including roadmaps, requirements, testing, implementation, integration, change management, adoption, and support; Oracle or a comparable ERP is preferred.
Working knowledge of master data governance, supply chain visibility, traceability, GS1/RFID, reporting, AI, or automation.
Highly organized project or program leader with strong analytical, problem-solving, facilitation, relationship-building, and communication skills; relevant certifications are preferred.

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