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Manager Modern Retailing and NDC Tech

About the position

The Manager, Modern Retailing and New Distribution Capability (NDC) Technology leads the product management, delivery, and ongoing evolution of JetBlue's airline retailing technology platforms focused on airline distribution and indirect channels. Reporting to the Senior Manager, Commercial Technology, this role owns the technology roadmap for JetBlue's NDC platform and Offer capabilities, partnering across Technology and Commercial organizations to deliver modern retailing solutions that enhance customer experience, expand distribution capabilities, and support JetBlue’s commercial strategy. The role leads a specialized team responsible for product management, platform support, operational excellence, and continuous improvement of JetBlue's NDC and modern retailing technology ecosystem. It works with Commercial and Crewmember Technology, Engineering, Enterprise Architecture, Revenue Management, Sales and Distribution, Digital, Customer Support, and external technology partners to deliver reliable retailing capabilities and help shape JetBlue's evolution toward Offer, Order, Settle, and Deliver (OOSD) capabilities. The manager is the Technology subject matter expert for NDC and modern airline retailing, leading product roadmaps, delivery, partner implementation, operational support, team development, and cross-functional alignment. The position is in a traditional office environment with the ability to work remotely. The base pay range is \$118,800 to \$177,100 per year. The total compensation package may also include performance bonuses, restricted stock units, healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short- and long-term disability coverage, basic life insurance, and free space-available travel on JetBlue.

Responsibilities

Own the technology product roadmap, lifecycle, and continuous improvement of JetBlue's NDC platform and supporting Offer capabilities.
Lead planning, prioritization, and delivery of retailing technology initiatives in partnership with Engineering teams and business stakeholders.
Partner with Commercial, Revenue Management, Sales, Digital, Customer Support, and Technology teams to understand business needs, define product priorities, and deliver scalable technology solutions.
Ensure successful implementation, operational stability, and ongoing enhancement of NDC capabilities in support of retailing and distribution objectives and adoption.
Improve Offer management capabilities, including merchandising, ancillary retailing, distribution, servicing, and partner enablement.
Help define technology roadmaps for future Offer Management, Order Management, and broader OOSD capabilities.
Support partner onboarding, certification, implementation, testing, and production readiness for NDC-enabled capabilities.
Build and maintain relationships with strategic technology partners, providing product leadership, governance, and domain expertise.
Lead technology discovery, requirements definition, backlog prioritization, and release planning for NDC retailing products.
Partner with Enterprise Architecture to align solutions with enterprise standards, API strategies, integration patterns, cloud architecture, and long-term architectural direction.
Establish and monitor product health metrics, operational performance, platform adoption, and business outcomes.
Lead incident response, production support, root cause analysis, and operational improvement for supported retailing platforms.
Ensure technology solutions meet security, compliance, availability, and operational support requirements.
Lead, coach, and develop a team responsible for product management and operational support of modern retailing platforms.
Foster a collaborative, customer-focused, continuously improving team culture; establish priorities aligned with Technology and Commercial goals.
Promote Agile product management practices and collaboration across cross-functional delivery teams.
Represent the NDC and modern airline retailing domain as the Technology subject matter expert across initiatives and planning efforts.
Perform other duties as assigned.
Maintain regular attendance and punctuality, and be available to work flexible hours or respond on short notice when needed.
Meet JetBlue's safety, security, regulatory, policy, and organizational expectations, including reporting safety or security concerns and supporting the Safety Management System.

Requirements

Bachelor’s degree in a relevant field, or demonstrated ability to perform the responsibilities with a high school diploma/GED and at least four years of relevant work experience.
Five years of related experience delivering technology solutions supporting Passenger Service Systems (PSS), commercial, digital, eCommerce, airline distribution, or retailing technology platforms.
Two years of supervisory or management experience.
Experience leading technology product management or application management functions.
Experience managing technology projects or product roadmaps in Waterfall and Agile environments.
Experience leading or developing technical or functional teams.
Experience partnering with business stakeholders to translate business objectives into technology solutions.
Strong understanding of system integrations, APIs, and enterprise application ecosystems.
Strong technology product management and roadmap development skills.
Excellent communication and stakeholder management skills.
Ability to influence cross-functional teams without direct authority.
Strong analytical and problem-solving abilities.
Ability to balance strategic planning with operational execution and manage competing priorities in a fast-paced environment.
Knowledge of Agile delivery methodologies and product management practices.
Ability to build trusted relationships across Technology, Commercial, and external partner organizations.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
Must comply with applicable laws and regulations, Company policies and procedures, and safety and security requirements.

Nice-to-haves

Bachelor's degree in a relevant field.
Experience in the airline, travel, or hospitality industry.
Experience supporting IATA NDC implementations or airline distribution technologies.
Familiarity with airline Offer Management, merchandising, ancillary retailing, or digital commerce capabilities.
Working knowledge of IATA Modern Airline Retailing concepts, including Offers and future Order Management capabilities.
Experience with PSS, distribution platforms, retailing business partners, or commercial technology solutions.
Experience with cloud-based platforms, APIs, and modern integration architectures.
Experience managing a budget and developing business cases.
Experience managing a full project or initiative, including presenting recommendations to senior leadership.

Benefits