Senior Customer Success Manager – Strategic Account Leadership & Growth Partner at brighthush

About brighthush brighthush is a trailblazing technology partner that empowers businesses to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge SaaS solutions that streamline operations, enhance customer engagement, and drive data‑driven decision making, brighthush has become the go‑to partner for enterprises looking to transform their service delivery and achieve sustainable growth. Our mission is simple to illuminate the path to success for every customer we serve. At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of curiosity, collaboration, and continuous learning. Our teams work in an environment that blends the agility of a startup with the stability of a global enterprise, giving you the freedom to innovate while enjoying the support of a robust infrastructure. Why Join brighthush? Impact at Scale You’ll be the trusted advisor for some of the largest accounts in our portfolio, directly influencing revenue growth and customer satisfaction. Career Growth We offer a clear career ladder for Customer Success professionals, with opportunities to move into leadership, strategy, or product roles. Learning & Development Access to a curated learning platform, mentorship programs, and regular workshops on industry trends, leadership, and technical skills. Inclusive Culture A diverse, inclusive, and collaborative workplace where every voice is heard. Competitive Compensation A comprehensive package that includes base salary, performance bonuses, equity, and a suite of benefits. Role Overview As a Senior Customer Success Manager at brighthush, you will be the linchpin that connects our customers’ aspirations with our product capabilities. You will guide high‑value clients from onboarding through adoption, renewal, and expansion, ensuring they realize measurable business outcomes. Your ability to orchestrate cross‑functional collaboration, anticipate customer needs, and translate them into actionable plans will be critical to our shared success. Key Responsibilities Customer Advocacy Serve as the primary point of contact for key accounts, building deep, trust‑based relationships with executive sponsors, product owners, and operational teams. Strategic Account Planning Develop and execute a customized success roadmap for each client, aligning with their business objectives and KPIs. Lifecycle Management Oversee the entire customer journey—onboarding, adoption, renewal, and expansion—ensuring seamless transitions and proactive risk mitigation. Performance Reporting Deliver quarterly business reviews (QBRs) and monthly business reviews (MBRs) that highlight value realization, usage insights, and growth opportunities. Training & Enablement Design and facilitate training sessions, webinars, and workshops to empower customers to leverage brighthush’s platform to its fullest potential. Cross‑Functional Collaboration Partner with Sales, Product, Engineering, and Support to resolve issues, prioritize feature requests, and align on go‑to‑market strategies. Growth Identification Identify upsell and cross‑sell opportunities, working closely with the sales team to create expansion plans that drive revenue. Process Improvement Contribute to the evolution of the Customer Success organization by documenting best practices, refining workflows, and sharing insights across teams. Governance & Compliance Adhere to brighthush’s Code of Business Ethics, data privacy policies, and compliance requirements, ensuring all customer interactions meet regulatory standards. Continuous Learning Stay abreast of industry trends, competitive landscape, and emerging technologies to provide forward‑looking guidance to clients. Essential Qualifications Minimum of 5 years’ experience in Customer Success, Account Management, or a related field. Proven track record managing large enterprise accounts with multi‑figure monthly recurring revenue (MRR). Advanced proficiency in CRM platforms, particularly Salesforce, and experience with customer lifecycle management tools. Strong analytical skills, with the ability to interpret usage data, financial metrics, and market trends to inform strategy. Exceptional communication and interpersonal skills, capable of engaging stakeholders at all levels. Demonstrated ability to manage multiple projects simultaneously while maintaining a high level of detail and quality. Legal eligibility to work in India without visa sponsorship. Preferred Qualifications Experience in the SaaS or technology services industry, especially within the customer success domain. Background in consulting or professional services, providing a consultative mindset to client engagements. Knowledge of data privacy regulations (GDPR, CCPA) and experience ensuring compliance in customer interactions. Experience leading or mentoring junior Customer Success Managers or team members. Fluency in multiple languages, enhancing communication with diverse global clients. Core Competencies & Skills Strategic Thinking Ability to see the big picture and translate it into actionable plans. Customer‑Centric Mindset Passion for delivering exceptional customer experiences and outcomes. Data‑Driven Decision Making Proficiency in using data to uncover insights, measure success, and drive improvements. Influence & Negotiation Skill in persuading stakeholders and negotiating mutually beneficial outcomes. Project Management Strong organizational skills, with a proven ability to juggle multiple priorities. Adaptability Comfortable navigating ambiguity and driving change in a fast‑paced environment. Collaboration Team player who thrives in cross‑functional settings. Career Growth & Development Opportunities At brighthush, we view our people as our most valuable asset. As a Senior Customer Success Manager, you will have the opportunity to Progress into Customer Success Leadership roles, such as Director of Customer Success or VP of Customer Experience. Transition into product strategy, leveraging your deep customer insights to shape the roadmap. Lead global initiatives, including the launch of new markets or verticals. Participate in executive‑level discussions, influencing company strategy and direction. Earn certifications in Salesforce, Six Sigma, or other relevant frameworks through our learning partnership. Work Environment & Culture brighthush fosters an environment where innovation meets collaboration. Our offices are designed to encourage creativity, with open spaces, quiet zones, and state‑of‑the‑art meeting rooms. We celebrate diversity, equity, and inclusion through regular workshops, employee resource groups, and community outreach programs. Our remote‑first policy allows you to work from anywhere, while still enjoying the camaraderie of in‑office events and hackathons. Compensation & Benefits Competitive Base Salary Market‑aligned compensation commensurate with experience. Performance Bonus Quarterly and annual bonuses tied to individual and company performance metrics. Equity Stock options that align your success with the company’s long‑term growth. Health & Wellness Comprehensive health insurance, mental health support, and wellness stipends. Paid Time Off Generous vacation policy, sick leave, and personal days. Professional Development Annual learning budget, conference sponsorships, and mentorship programs. Flexible Work Arrangements Hybrid or fully remote options to support work‑life balance. Team Building & Events Quarterly retreats, hackathons, and social gatherings. How to Apply If you are a strategic thinker, a relationship builder, and a data‑driven problem solver ready to make a tangible impact, we want to hear from you. Join brighthush and help shape the future of customer success in a dynamic, growth‑oriented environment. Ready to take the next step? Submit your application through our careers portal or send your resume and cover letter to careers@brighthush.com. We look forward to exploring how your expertise can elevate our customers and our organization. Apply for this job