Senior Consultant, Account Services Management

<div><strong>Job Description</strong><br/><br/><strong>Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE) </strong><br/><br/>Join us to do the best work of your career and make a profound social impact as a <strong>Customer Delivery Executive</strong> in our <strong>Solutions Support as a Service</strong> team supporting <strong>PowerEdge XE servers</strong> in <strong>Chicago,</strong><strong>Illinois</strong>.<br/><br/><strong>What you'll achieve</strong><br/><br/>The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.<br/><br/><strong>Responsibilities</strong><br/><br/><strong>You will:</strong><br/><ul><li><strong>Lead AI server deal execution & governance:</strong> Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations</li><li><strong>Act as AI infrastructure SME:</strong> Advise teams and customers on deployment, optimization, and performance best practices</li><li><strong>Standardize and scale operations:</strong> Develop repeatable frameworks, playbooks, and delivery models for AI server support</li><li><strong>Drive cross-functional collaboration & innovation:</strong> Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes</li><li><strong>Ensure operational excellence & customer success:</strong> Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies</li></ul><br/><br/><strong>Qualifications</strong><br/><br/><strong>Essential Requirements</strong><br/><ul><li><strong>Travel & flexibility:</strong> Willingness to travel regionally as business needs fluctuate</li><li><strong>Deal governance expertise:</strong> Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals</li><li><strong>AI & infrastructure knowledge:</strong> Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms</li><li><strong>Operational & delivery leadership:</strong> Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles</li><li><strong>Customer & communication strengths:</strong> Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes</li></ul><br/><strong>Qualifications</strong><br/><ul><li>Deep technical expertise in AI product, work cases, and infrastructure. With 8-12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors</li><li>Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications</li><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>Valid driver's license required</li><li>Willingness to travel periodically to customer sites for escalations or hands-on data center training</li></ul><br/><strong>Compensation</strong><br/><br/>Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000<br/><br/><strong>Benefits and Perks of working at Dell Technologies</strong><br/><br/>Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.</div>

Back to blog

Other Jobs To Apply

Remote Customer Support Specialist- Part Time & Full Time

PACS Admin with Site co-ordinator (reputed company and Divrad)

Social Media Lead (m/w/d) | Strategie & Performance | 100 % remote

**Experienced Online Customer Support Specialist – reputed company Chat Support (Remote) – Part-Time Opportunity**

Junior Level/ Entry Level Software Engineer (Remote)

Ramp Agent - Evening Shift

Work from Home Overnight Jobs Late Night Customer Experience Specialist $25-$35/hr ? Enhance customer experiences during late-night hours in a home-based role.

Warehouse Associate - Night Shift- Immediate Hiring

reputed company Careers - Find flexible, work-from-home jobs helping customers while earning $25-$35 per hour.

Call Center Representative- Reno, Nevada- Remote (Any city, NV, US, 99999)

Nurse Consultant (Nursing Home Surveyor)

Warehouse Worker Job at Hayes Company LLC in Forney

SOC Analyst I (Remote)

Remote Part‑Time Customer Service Representative – Flight Operations & Passenger Support – Earn $27/hr at arenaflex

Live Chat Jobs - Remote Position (Up to $35/hour) - No Degree Required, No Experience Necessary

[Remote] DR Systems PACS Administrator / Specialist

-Work From Home Position | Entry-Level | Flexible Hours

Flexible Part-Time Remote Data Entry Specialist | Flexible Hours & Training Provided | Join arenaflex Team

reputed company, Progressive Care, Per-diem

Remote Physical Therapist in ID

Overnight Positions Near Me Online – Non-Phone Digital Chat Role | $25–$35/hr

reputed company RN – Clinical Documentation Specialist – CDIP CCDS Required – 100% Remote, GA

HelpDesk (Customer Support)

Senior Technical Program Manager, Amazon Access - Apply

Entry Level Financial Protection Specialist (Remote)

[Remote] Epic- Clinical Service Desk Specialist-REMOTE

Work from Home as a Game Tester in the United States

Medical Scribe (Remote - Full Time) - Full-time

Part Time Package Handler (Twilight) - YVR Area

Lead Backend Developer – Aviation Systems (Remote, Full-Time)

Remote Cybersecurity Jobs - reputed company

Appeals Nurse (RN) Analyst (670084)

Dealer Development Manager (Nashville, TN)

Entry-Level Data Entry Specialist Remote

Part-Time Remote Typist/Data Entry Clerk

No Experience Necessary | Work from Home Chat Agent Job - $25-$35/hour (Remote), Compensation: $25-$35/hour

**Remote Data Entry Clerk – Part‑Time, Precision‑Focused, Flexible Hours, Global Collaboration**

Remote Product Support Representative (No Degree Required/High Paying)

Entry-Level Data Entry Clerk – No Experience Required – Immediate Start at arenaflex – Grow Your Career in a Dynamic Data‑Driven Environment

**Dedicated Overnight Live Chat Support Agent – Remote, Night Shift Customer Service Specialist with Strong Communication Skills**

**Customer Service & Support Representative – Remote – 6+ Month Engagement – Join arenaflex’s Dynamic Operations & Assurance Team**

Experienced Remote Administrative Support & Data Entry Assistant – Part-Time, Entry Level | Flexible Hours + Great Pay

Weekend Job / Part-time Job - Online Tutor in Türkiye

[Remote] Business Operations Admin

Remote Live Chat & Email Support Specialist – Deliver Outstanding Customer Service from Home, Earn $25–$35 per Hour

Customer Support Jobs No Phone Flexible Schedule – reputed company | $25–$35/hr

**Remote Admin Support - Data Entry Role at blithequark**

**Experienced Customer Support Representative – Night and Weekend Shift – Coppell, TX**

Part-Time Remote Live Chat Support Specialist – No Experience Required, Flexible Hours, Earn Up to $280 Daily

**Experienced Part‑Time Remote Data Entry & Market Research Specialist – Earn Competitive Pay in Paid Focus Groups & Clinical Trials**