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Senior Account Manager (Home Office, OH, US, 43537)
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
The Sr. Account Manager is responsible for maintaining and growing existing customer relationships as well as the identification and development of business with new customers. This role will support the sales of Dana products within the light vehicle traditional aftermarket channel focused on Victor Reinz Gasket growth.
Job Duties and Responsibilities
- Execution of strategy for Light Vehicle Aftermarket products (specializing in Victor Reinz Engine Gaskets) that results in growth with assigned customers.
• Customer type in which this role will focus on include (but not limited to): PER (Production Engine Remanufacture), Bulk and Import Gasket style customer base.
• Closely monitors achievement of KPI’s, such as AOP attainment and personal and team goals and reacts to correct any shortfalls in meeting goals.
• Evaluates assigned territory and identifies needs and opportunities for increased distribution.
• Using category management tools, identifies customer opportunities, and collaborates with customers to adopt and execute on them for mutual growth.
• Maintain current knowledge of competitor activities and changes in market and develops plans to exploit opportunities and defend risks.
• Represent voice-of-the-customer internally and identify opportunities to improve the Dana customer experience and initiates activity with team members to execute on plans.
• Executes on marketing or new product launches as needed.
• Performs quarterly business reviews with key customers.
• Works closely with cross-functional Dana aftermarket teams including customer operations, pricing, product management and content teams to ensure maximum customer service levels.
• Represents Dana aftermarket with LV program groups as needed.
• Performs all other duties as assigned.
Education and Qualifications
- 5+ years’ experience preferred in aftermarket sales, Marketing and Product Management a Plus.
• Bachelor’s degree or equivalent combination of education and work experience.
• OES-style customer management experience preferred.
• Willingness to travel up to 50% of the time with the ability to work non-traditional business hours as needed.
Skills
- Must be well organized and able to operate independently with minimal guidance or scheduling.
• Prioritize time bases on opportunity size/return.
• Ability to work successfully in a matrix environment.
• Must be effective in a team environment.
• Must be able to demonstrate strong sales and negotiation skills.
• Ability to maintain high commitment to customer service while executing multiple project priorities.
• Excellent written, verbal and presentation skills
• Proficient technical skills Microsoft Office; PowerPoint, Excel, CRM systems
• Strong interpersonal, organizational, and analytical skills
• Proven critical thinking skills with the ability to collaborate with people in pressure situations.
• Strong commercial and business acumen
• Strong leadership qualities
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
