Seasonal Tax Support Specialist – Remote

Job Description

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Essential Skills:

  • College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
  • Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • Strong customer service skills with ability to empathize and instill confidence
  • Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
  • Some experience providing support in a call center environment a plus (WFH or on site)
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking, and problem solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
  • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
  • Friendly and reassuring on camera
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus

Job Content/Scope:

  • This is a seasonal customer facing position providing Tax Support to TurboTax Customers
  • Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
  • Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
  • Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Qualifications

Typical Deliverables:

  • High quality customer interactions and experiences
  • Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
  • Proficient with technology and solid knowledge of computer operations and software.
  • Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
  • Document customer interactions
  • Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply now!

Back to blog

Other Jobs To Apply

Remote Customer Service Rep Up to 19/hour - No Degree Needed - Full-time / Part-time

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Marketing Specialist Flexible Remote Career

Remote Data Entry Clerk - Typing - Part Time Entry Level-United States

Customer Care Specialist - Work From Home

Remote Customer Service Specialist

Heavy Duty Mechanic w/truck (Acheson)

Contract Full Stack Editor

Work From Home

Work From Home Chat Support Agent

Typing Jobs From Home - No Experience (REMOTE JOBS)

Customer Service Representative

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Manager of Enterprise Open Source Sales Team

Amazon Customer Service - Work From Home $16-$24/hr

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Account Manager II (Remote)

Freelance English (US) Live Captioner/Live Subtitler

Customer Service Rep (100% Work From Home)

Remote Entry-Level Virtual Data Entry Specialist

`Urgently Hiring| 100% Remote | Entry Level Leadership | Free Full Training | No Experience Needed | Start ASAP

(Part-Time Remote) Amazon Online Chat Jobs - (Work From Home)

Senior Analyst - Digital Compliance (Remote)

Software Engineer, Compute

Administrative Assistant / Data Entry Clerk (Remote Work From Home)

Entry-level Cybersecurity Associate (No Experience Required)

Remote FedEx Jobs: No Experience Needed Join Our Team Today!

Entry-Level Remote Data Entry Specialist for Aetna Careers At Home - Studies, Resolution, and Records Correction

Delta Airlines Remote Customer Support - Work From Your Own Home

Transportation Representative, Transportation Representative

Join Today: Netflix Online Jobs – Part-Time (No Experience/Entry Level)

Remote Typing Jobs No Experience

Data Entry Jobs No Experience (Remote)

Part Time Yelp Spam Comment Remover Live Chat Remote Jobs USA

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

**Remote Chat Customer Support Specialist – No Degree Required, Weekly Pay, $25–$35/hr – Join arenaflex**

Online Data Entry & Feedback Panelist - $750/Week - Now Hiring

[Hiring] Health Information Technology Instructor/Program Director @Northwood Technical College

Assembly Packer - 3rd Shift

**Dynamic Part‑Time Data Entry Specialist – Daily Pay, Flexible Hours for College Students – Join arenaflex**

Remote: Entry-Level Career Starter with Flexible Schedule

Radiology Assistant (Night-Shift) - Remote/Part-time, Flex Position

Work from Home - Part Time - Data Entry - $45 per hour

Public Area Attendant - Afternoon/Evening Shift

Children Book Illustrator

Virtual Banker II - Tempe, AZ

Seasoned Overnight Remote Customer Support Specialist – Night Shift Chat Agent, $25–$35 per Hour, No Experience Required

Data Entry/Typing Associate - No Experience (Remote Job)