RISE Applicant Specialist - Disaster Management - Los Angeles, California

This a Full Remote job, the offer is available from: United States, California (USA)

 ICF seeks a RISE Applicant Specialist to work in the Disaster Management division. This full-time position is for Los Angeles area residents in the United States. Travel required along with work from home with strong internet.

MAKE A DIFFERENCE! ICF Rise Applicant Specialists will support customers affected by disasters as they rebuild their homes. Help your community get back on its feet.

The RISE (Rebuilding Incentives for Sustainable Electric) Homes program is aimed at assisting homeowners affected by wildfires or natural disasters since 2017 with reconstructing all-electric homes. The RISE Intake Coordinator will be responsible for reviewing applications for eligibility with program requirements, assisting/entering applications for the program, and promoting the use of electric-powered technologies and appliances. The RISE Applicant Specialist will work closely with disaster impacted community members, home builders and manufacturers, and state-wide stakeholders to facilitate the reconstruction of all electric homes and the adoption of energy-efficient solutions that align with environmental and program goals.

Compensation: While the range below is broader, this position will offer a salary range $30 to $35 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range.

Key Responsibilities: 

Provide high-touch, white-glove support to disaster-impacted customers as they navigate rebuilding, recovery resources, and utility incentive programs. This role goes beyond processing applications by offering individualized guidance, proactive follow-up, and compassionate problem-solving throughout the applicant journey. 
 

Applicant Guidance and Case Support- 35% 
• Provide personalized assistance to disaster-impacted customers seeking utility incentives to support home rebuilding. 
• Guide applicants through eligibility requirements, documentation needs, and submission steps with empathy, patience, and clear communication. 
• Help applicants understand complex program requirements and identify the next steps needed to move their applications forward. 
• Provide proactive case management by tracking applicant progress, following up on missing items, and helping resolve barriers that may delay completion. 
 
Eligibility Review and Application Processing- 40% 
• Review building permits, building plans, and related documentation to support eligibility determinations and confirm program requirements are met. 
• Conduct application reviews, determine applicant eligibility, and process incentive applications in accordance with program guidelines and disaster recovery protocols. 
• Work with applicants to confirm required work is completed and that all permits, approvals, and Certificate of Occupancy documentation are obtained before application closeout. 
• Maintain accurate case records and track application status through completion. 
 
Coordination, Outreach, and Program Support- 25% 
• Coordinate with utility partners and recovery agencies to connect applicants with appropriate information and support. 
• Support outreach and education efforts in disaster-affected areas, including travel to recovery centers, client sites, and community events from the employee’s California permanent ICF-approved residential location. 
• Clearly communicate program benefits to applicants while ensuring messaging remains aligned with program requirements. 
• Stay informed about updated guidance, policies, industry trends, and regulatory changes that may affect incentive program offerings. 

Please provide a well-written resume aligned to the qualifications, skills and experience required. Resumes are your first impression. 

Minimum Qualifications: 
• Associate’s degree. 
• 2+ years of progressively responsible, in-person experience in a local government office (non-retail), utility program, disaster recovery setting, or similar environment that includes eligibility review, documentation assessment, applicant follow-up, and case management; or 4+ years of comparable experience in these areas without an Associate’s degree. 
• Ability and willingness to work in a dynamic environment both remotely, with reliable internet access, and on-site, including deployment to recovery centers throughout California for up to four weeks at a time. Deployments are contingent on disaster events, and RISE Coordinators are expected to deploy once or twice per year depending on event volume. 
• Ability and willingness to work a flexible schedule, including some evening or weekend hours as needed. 
• Valid United States driver’s license and successful completion of a Motor Vehicle Records (MVR) check required. 

Preferred Experience: (may set candidates apart) 

• Bachelor’s degree. 
• Experience with disaster recovery or utility incentive programs, including FEMA, SBA, HUD CDBG-DR, state or local rebuilding initiatives, nonprofit recovery programs, or similar efforts. 
• Familiarity with post-disaster rebuilding processes. 
• Customer service experience with local or state government agencies, including working with diverse participants and organizations. 
• Experience supporting disaster recovery operations or utility programs, including education, outreach, or incentive initiatives. 
• Experience using Customer Relationship Management or case management systems. 
• Proven ability to guide participants through disaster-related application processes. 
• Experience with energy efficiency rebate programs and related technologies.  

Professional Skills: (you will bring with you) 
• Excellent communication and interpersonal skills to engage with a variety of stakeholders. 
• Strong proficiency in Microsoft Office. 
• Ability to manage multiple cases and deadlines with empathy and efficiency. 
• Self-motivated; ability to work independently and manage multiple applications simultaneously. 
• Excellent writing, computer and presentation skills, with experience writing technical information clearly and concisely.  
• Problem-solving capabilities and ability to learn quickly and apply knowledge to unique circumstances. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: