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Retail Pharmacy Account Manager
Job Description:
- Build relationships with retail pharmacy field leaders implementing chain headquarters direction and pharmacy-based programs
- Leverage Pfizer’s value proposition to create mutually beneficial business opportunities and outcomes
- Use stakeholder insights to create customer-focused action plans
- Tailor account management strategies to customer needs and market changes
- Prioritize customer opportunities using internal data, stakeholder maps and Watchtower input
- Train and compliantly share approved externally facing performance data with retail pharmacy field leaders
- Use the Population Health Discovery Tool to share geographic and demographic immunization opportunities
- Conduct account planning and project management using Pfizer Account Management resources
- Implement and measure customer-aligned projects and educational initiatives
- Prioritize retail areas and track operationalization across communication, education, patient identification, execution and stocking
- Align approved Pfizer resources to customer immunization programs
- Drive pull-through through project management, field leader education and workflow engagement tools
- Facilitate internal sharing of chain best practices in patient identification, workflow and counseling
- Analyze market trends, competition and customer history to improve account interactions
- Complete full account management curriculum and retail pharmacy-specific training
- Execute marketing programs, present approved materials and lead strategic projects with near-, mid- and long-term impact
- Collaborate with the Retail Trade Account Director, local Sales ABMs and cross-functional Pfizer teams
- Develop and contribute to internal customer plans and RAM strategies
- Understand customer strategic plans and prioritize implementation across geographies
- Provide marketing and strategy teams with geographic and customer insights for market-specific materials
- Communicate and collaborate compliantly with Sales, Medical, PCA and Government Relations colleagues
- Share and scale proven practices across the region and nation
- Meet customers live and virtually, including promotional exhibit opportunities
- Adhere to Pfizer policies, procedures, values and business conduct standards
Requirements:
- Bachelor’s Degree required; advanced degree in a related field preferred
- 5+ years pharmaceutical or retail-related experience, combining sales and marketing in pharmaceuticals or related industries
- Prior account management experience in retail pharmacy or large organized customers preferred
- Valid US driver’s license and a driving record in compliance with company standards
- Demonstrated ability to meet or exceed product performance objectives
- Success working in a matrix environment and leading through influence across multiple teams
- Ability to engage and deliver impact among key decision makers with large accounts
- Ability to formulate, develop, write, communicate and monitor stakeholder business plans
- Experience executing and overseeing complex programs and projects; strong project management skills
- Experience collaborating and gaining alignment across field and HQ organizations
- Prior team management and/or account management preferred, or an IDP-aligned development role with demonstrated leadership
- Track record assessing customer needs and bringing relevant cross-functional tools and resources
- Strong leadership, cross-functional leadership, collaboration and resource utilization skills
- Experience leveraging data and information to prioritize business opportunities
- Success in problem solving and entering new markets in a structured organization
- Strong understanding of the evolving US healthcare landscape, including US Healthcare Reform and its impact on retail pharmacy customers
- Strong business acumen, problem solving, strategic thinking, project management, planning and prioritization skills
- Proficiency in executive-level customer engagement presentations and excellent executive presence
- Excellent communication skills to explain public health arguments and clinical value propositions and influence product acceptance
- Ability to travel up to 50% of the time, including customer and internal Pfizer meetings
- Ability to travel domestically and stay overnight as necessary
- Must live in the geography or within a commutable distance to the majority of the geography, as approved by leadership
- Must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States required; U.S. work visa sponsorship is unavailable now and in the future
Benefits:
- Pfizer Global Performance Plan with a bonus target of 20.0% of base salary
- Eligibility to participate in Pfizer’s share based long term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
