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[Remote] Representative 3, Comcast Business Loyalty- Direct Sales
Note: The job is a remote job and is open to candidates in USA. Comcast Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions to organizations. The Representative 3 role supports customer retention and growth by resolving business challenges, renegotiating agreements, identifying value-added services, and expanding Comcast Business product adoption.
Responsibilities
- Delivers monthly performance results in Product sales, Revenue and customer retainment
- Uses active listening, empathy and assumes ownership of customer issues through to resolution
- Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues
- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications while identifying opportunities to expand their product portfolio with Comcast Business solutions
- Utilizes established conversation frameworks, business discovery techniques, and customer engagement strategies to deliver a consistent and positive customer experience
- Follows defined sales, loyalty, and operational guidelines, including approved to effectively identify customer needs, recommend solutions, and achieve performance objectives
- Demonstrates the ability to balance customer advocacy with business objectives through effective discovery, solution positioning, objection handling, and closing techniques
- Enhanced and customer relationships through value added services
- Maintains a strong understanding of Comcast Business products and solutions, including connectivity, wireless, security, and other value-added offerings
- Demonstrates strong problem solving, communication, consultative selling, business discovery, and customer conversation management skills
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors and our communities
Skills
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- High School Diploma / GED
- 5-7 Years
Benefits
- Targeted Commission: $10.58
- Most sales positions are eligible for a Commission under the terms of an applicable plan
- Comcast provides best-in-class Benefits to eligible employees
- An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life
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