Remote Monitoring Specialist - Second Shift

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

This position is on Second Shift: 2pm - 11pm

Your Impact The primary purpose of this position is to help maintain the physical security and safety of stores through remote monitoring and alert response and partnering with the Remote Monitoring Supervisor to conduct reverse investigations and address opportunities when identified. The principal purpose of this position is to serve as the first point of contact for all incoming alerts and will be responsible for responding appropriately, as well as escalating when necessary. This position will facilitate the information cascade to the Remote Monitoring Supervisor and Remote Monitoring Analyst on a daily/weekly basis to include technology deficiencies, trends identified, and other opportunities for resolution.

This individual will be required to complete through and timely incident reports to store/field SSC teams through a case management platform, as well as communicate high-level incidents to appropriate persons when required. This role works closely with the Remote Monitoring Supervisor, Remote Monitoring Analyst and Physical Security Manager to identify and proactively address needs and opportunities, as well as provide immediate support in response to incidents in the field.

What You Will Do

• Review and respond to all incoming alerts in alignment with defined service level agreements
• Complete visual verification for store alarms (Fire and Burglar) using CCTV when necessary
• Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
• Follow all rules and guidelines during remote interactions
• Escalate incidents/situations to Remote Monitoring Supervisor when required
• Provide thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents
• Conduct “hot spot” monitoring and provide summarized reports of findings
• Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical Security Manager
• Recognize trends in overnight activity and remote to Remote Monitoring Supervisor or Physical Security Manager
• Maintain up-to-date knowledge of all safety and security policies and procedures, as well as 3rd party security post orders and Fire Watch requirements
• Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
• Review store conditions of store following major incidents (civil unrest, severe weather, etc.)
• Assist with field efforts being executed overnight when needed (i.e. Law Enforcement operations, ORC activity, etc.)
• Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.)
• Assist with facilitating 3rd party security / Fire Watch coverage when necessary

Preferred Skills/Education

• Bachelor’s degree
• LPC/LPQ qualification
• 3 years Retail or professional environment in LP
• 3 years Multi-store big-box retail experience
• Experience with managing teams in a fast-paced, ever-changing environment
• Demonstrated experience detailed report-writing
• Experience conducting quality reviews/audits
• Experience in using physical security systems (CCTV, EAS, etc.)
• Completion of a certified training program (Wicklander-Zulawski or Reed training)

Pay Range: $20.67 - $34.52 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.