Remote Live Chat Support Agent

Passion Home Health Services is seeking a responsive and detail-oriented Remote Live Chat Support Agent to provide real-time assistance to clients, families, and prospective patients through online chat platforms. This role plays a key part in delivering exceptional customer service while ensuring accurate and timely communication in a fully remote setting.

Key Responsibilities

  • Respond promptly to client and visitor inquiries via live chat

  • Provide accurate information about services, scheduling, and general policies

  • Assist with basic intake questions and direct inquiries to appropriate departments

  • Document chat interactions accurately in internal systems

  • Maintain a professional and empathetic tone in all communications

  • Escalate urgent concerns or clinical questions to supervisors or nursing staff

  • Follow company confidentiality policies and HIPAA guidelines

  • Meet response time and quality performance standards

Qualifications

  • High school diploma or equivalent required

  • Previous experience in customer service, online support, or healthcare support preferred

  • Excellent written communication skills and grammar

  • Strong typing skills and ability to multitask

  • Ability to remain calm and professional in a fast-paced environment

  • Comfortable using chat platforms, email systems, and basic office software

  • Reliable internet connection and secure home workspace

Preferred Skills

  • Experience in home healthcare or medical office environments

  • Familiarity with CRM or client management systems

  • Strong problem-solving and conflict-resolution skills

  • Compassionate and service-oriented mindset

What We Offer

  • 100% remote work opportunity

  • Flexible scheduling

  • Competitive hourly compensation

  • Supportive and mission-driven team culture

  • Training and ongoing support

How to Apply

Interested candidates should submit a resume and a brief cover letter highlighting relevant experience. Qualified applicants will be contacted for an interview.

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