[Remote] IBM BAW Workflow Software Engineer

Note: The job is a remote job and is open to candidates in USA. Principal builds financial tools that help customers live better lives and make financial security accessible to all. The Workflow Software Engineer will build and support automation solutions using IBM Business Automation Workflow, integrate databases and APIs, and collaborate with stakeholders and technical teams to improve quality and operational efficiency.


Responsibilities

  • Partner with business stakeholders to gather requirements and lead process and workflow design sessions
  • Design, build, and test BPM workflows and automation solutions end to end
  • Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
  • Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
  • Diagnose and resolve workflow or system issues while providing ongoing technical support
  • Create and maintain documentation for workflows, processes, configurations, and standards

Skills

  • Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
  • 2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required
  • Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
  • Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
  • This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC)
  • At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc
  • Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
  • Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting

Benefits

  • Non-sales positions have the opportunity to participate in a bonus program.
  • Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
  • Pension eligible.
  • This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC).

Company Overview

  • Principal Global Services is a Global In-house Center, dedicated to supporting Principal Financial Group achieve our common purpose of empowering and enabling our customers across the globe by protecting and advancing their financial well-being through retirement, insurance and asset management solutions. It was founded in 2006, and is headquartered in Pune, Maharashtra, IN, with a workforce of 1001-5000 employees. Its website is

  • Back to blog

    Other Jobs To Apply

    Credit Associate, Fund and Sponsor Banking at Grasshopper Bank: 100% Remote (US)

    Mobile Game Tester - Now Hiring

    Remote Work At Home Position For Administrative Assistant Job Seekers

    Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

    Writer – Freelance (Remote)

    Remote Sales Representative | Inbound Insurance Opportunities

    Teen Humor Content Evaluator - Remote Freelance Contractor

    Fedex Customer Service Jobs Remote - Part-Time (Hiring Now)

    Receipts Partner

    Reporter/Producer, White House

    Part-Time Virtual ELA Tutor (K–8) — Weekday Evenings

    Business Development Manager, Key Accounts - Southeastern Region

    EHS Specialist

    Customer Service Rep (100% Work From Home)

    Houston based Linehaul OTR Team Driver for FedEx TSP (50% dedicated run)

    Search Engine Evaluator

    Free Books & eBooks Reviewer — Long‑Term Reader Tester

    Head of Employee Relations & HR Compliance

    Managing Editor, Christian Publishing (Remote)

    Remote Travel Agent (Flexible Schedule - Long-Term Growth Potential)

    2027 Applied Science Internship - United States - Master's Student Science Recruiting - Now Hiring

    Amazon Product Quality Reviewer – Remote Position

    Medical Transcriptionist

    Data Entry Operator - Work From Home (FT)

    Remote Travel Advisor Opportunity

    Medical Transcription Reviewer - Fully Remote

    Remote YouTube Channel Program Manager - SEO & Growth

    Remote Virtual Customer Chat Research Specialist – $25–$35/Hour, No Experience Required at worksphere

    ESPN Social Internships, Remote, Spring 2027

    Remote Movie Review Writer - Entry Level / No Experience

    Remote Customer Service Representative – California (100% Remote | Equipment Provided | November 30 Start)

    Utilization Review Nurse- REMOTE- Must be NYS LICENSED

    Coca Cola Careers Remote Work From Home $26/Hr

    Netflix Customer Service Advisor (Remote)

    Pricing Supervisor or Associate Manager

    Data Entry (FedEx Jobs) -Remote without Experience - Part-Time

    Chat Agent

    Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

    System Administrator / Denver,CO(Remote ),3+ Months Contract

    Data Entry / Medical Billing Work at Jobs

    Remote Live Chat Support Agent

    amazon work from home $15+/ Hour (Sign on Bonus!)!

    Permit Operations Lead (Fully Remote)

    Associate Manager, Paid reputed company - Hulu Burbank, CA, USA

    Forklift Operator/ General Labor

    Remote Executive Assistant

    Video Editor — Narrative / Film (Review & Evaluation)

    Flexible Part-Time:Fulfillment Center-Warehouse-Philadelphia

    Student Friendly:Early Morning Dispatch Driver(Corona)

    Remote Market Research Panel - Call Center Agent Representative Welcome - No Experience