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[Remote] Enterprise Service Configuration Manager
Note: The job is a remote job and is open to candidates in USA. Expedia Group is a global travel company dedicated to helping travelers explore the world. They are seeking an Enterprise Service Configuration Manager to lead the development and operational use of the AMDB/xMDB architecture, ensuring data quality and integration across the enterprise.
Responsibilities
- Define the target AMDB/xMDB architecture and build the capability
- Lead the migration into operational use across the enterprise
- Own the long-term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and transition from fragmented configuration sources to a coherent platform
- Lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures
- Collaborate with management and product to balance team wellbeing, new capabilities, migration delivery, data remediation, and platform maintenance and operations
- Act as the primary point of accountability for building a sustainable configuration management capability and for ensuring that the resulting AMDB/xMDB is adopted by service owners and operational teams
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience
- Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager
- Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments
- Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies
- Deep hands-on experience with Jira Service Management, including: JSM Assets/CSDM-aligned service modeling, Integrations with ITSM (incident, change, problem, request), ITOM (discovery, event management), ITAM, observability, and cloud platforms
- Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API-based data integrations with IT and business systems
- Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long-term CMDB roadmap planning
- Experience leading cross-team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission-critical services
- Proven capability supporting multiple services and stakeholders within a complex enterprise environment
- Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority
- Familiarity with AI-driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes
- Experience operating an enterprise-scale xMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments
- Strong track record of architecting and evolving xMDB integrations, discovery toolchains, reconciliation strategies, and data pipelines to improve coverage, accuracy, and operational reliability
- Demonstrated ability to use xMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience, including leveraging AI/ML-enabled insights where appropriate
- Experience leading xMDB-related design reviews and making low-level design decisions for APIs, data models, integrations, and workflows used across multiple domains or organizational units
- JSM / Jira Asset Management experience strongly preferred
- Advanced experience applying AI/ML techniques or AI-assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes, with a strong focus on safe and responsible adoption
- Background in adjacent or closely related roles, such as ITSM or ITOM Architect, ServiceNow Platform Owner, SRE, or Resilience Engineering leader, with deep exposure to service topology, service mapping, and xMDB-driven operations
- Domain experience in travel, e-commerce at scale, marketplaces, SaaS, or cloud service providers, particularly in environments requiring high availability and strong operational resilience
- Familiarity with supporting mission-critical, Tier 0 / Tier 1 services in high-transaction, customer-facing platforms
Benefits
- Medical, dental, and vision coverage
- Paid time off
- An Employee Assistance Program
- Wellness and travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
Company Overview
